Area Leader

About the role

Supervise Operations. Drive Service Excellence. Grow Your Career. Valet Living is hiring a field-based Area Leader to help oversee our nightly waste, recycling, and compost collection services. In this role, you’ll manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities—ensuring our service runs smoothly, safely, and on time. This is a great opportunity for someone with supervisory experience who enjoys solving problems, using data to drive decisions and keeping operations on track.

Responsibilities

• Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services.
• Provide on-the-job coaching and support by conducting regular team meetings and safety checks to reinforce best practices and service standards.
• Manage schedules, approve timecards, and ensure your team stays on track and within budget.
• Foster a culture of accountability, open communication, and continuous improvement.
• Step in when needed to ensure uninterrupted service—service reliability starts with you.
• Visit properties to review service quality, complete audits, and resolve any issues that come up.
• Use technology tools like the iValet dashboard to track performance and ensure timely service completion.
• Respond to resident or property concerns quickly and professionally.
• Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
• Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Work with your Operations Manager to monitor staffing levels and manage costs.
• Help with special projects or service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Requirements

• At least one-year prior experience overseeing a team or crew in a hands‑on environment.
• High school diploma or GED required.
• Valid driver’s license required, with ability to operate a company vehicle.
• Ability to lift and carry up to 50 lbs.
• Comfortable walking long distances (including stairs) and working outdoors in varying weather conditions.
• Tolerant of disagreeable odors.

Skills

• Organized and detail‑oriented: able to manage schedules, track service, and follow up on issues.
• Tech‑savvy: comfortable using Microsoft Office Suite and learning new platforms.
• Data‑driven: strong analytical skills with ability to interpret reports and make decisions.
• Strong communicator: clear verbal and written communication skills.
• Problem solver: quick to adapt, address issues, and find solutions.

Benefits

• Health benefits: medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts.
• Financial security: 401(k) with company match, life and disability insurance, AD&D, and business travel coverage.
• Paid time off: up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day.
• Professional development: tuition reimbursement up to $5,250 per year and access to online education center.
• Additional perks: referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

Pay

Pay range: $26.00 – $28.00 per hour. Company vehicle provided. Final compensation may vary based on location, experience, and skill set.

Schedule

Work schedule: Sunday – Thursday from 6:00 PM – 12:30 AM core hours, plus two flexible hours to complete an 8‑hour shift (schedule may vary based on business needs). Work environment: 70% field‑based / 30% remote administrative. First‑week onboarding requires availability during both daytime and evening hours for online training, onboarding activities, and peer field training; specific hours will be communicated by your manager.