Area General Manager II (Southern Adirondack Region)

About The Company

We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.

Area General Manager II

This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.

• Take the lead on standing up our newest property in North Creek: building the on-site team, establishing standards and workflows, and guiding it from opening through stabilization.
• Manage day-to-day operations across the region primarily through on-site General Managers and Assistant General Managers, while maintaining a regular, hands-on presence at each property as needed, including site inspections and additional support during peak periods, staffing gaps, or other business demands.
• Deliver exceptional guest experience by leading the team to continuously improve service standards, proactively address guest feedback, resolve concerns effectively, and foster lasting guest loyalty.
• Oversee your properties' financial performance, including budgeting, financial reporting, variance analysis, cost controls, and identifying opportunities to optimize revenue and operational efficiency.
• Oversee day-to-day operations of all hotel and F&B departments, ensuring efficient workflow, compliance with safety regulations, and adherence to established policies.
• Collaborate with the marketing team to develop and execute marketing strategies, manage online presence, and identify opportunities to increase occupancy rates and revenue.
• Actively engage with guests to understand their needs, provide personalized service, and build positive relationships to enhance guest loyalty.
• Identify and address operational issues quickly, make timely decisions to resolve guest concerns, and implement solutions to improve service delivery.
• Ensure adherence to all local, state, and federal regulations regarding health and safety, liquor licensing, and employment practices.
• Help shape what on-property leadership looks like as the North Creek property matures, including the potential to build out a dedicated on-site General Manager role there.
• Perform other duties as assigned.

Success Measures

• The North Creek property opens with a trained, capable team and a strong operating foundation.
• Deliver exceptional guest experiences across all hotels and F&B outlets, maintaining strong online review ratings and resolving complaints promptly.
• Drive financial performance by achieving budgeted revenue and profitability goals, while identifying opportunities to reduce costs and increase efficiency.
• Lead and develop your team, including on-property GMs and AGMs, inspiring engagement, growth, and consistent high performance.
• Ensure operational excellence, maintaining compliance with all health, safety, and employment standards across the portfolio.
• Maintain seamless multi-property operations, keeping daily workflows smooth and consistent across all hotels and F&B outlets.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Proven track record running a successful hotel operation, ideally including F&B or events; multi-property experience is a plus but not required for the right candidate who is ready to grow into it.
• A builder's mindset: comfortable creating structure, standards, and process where none exist yet, rather than relying on an established playbook.
• Ability to take full ownership of a region, make decisions independently, and follow through without close oversight.
• Ability to motivate, inspire, and delegate tasks effectively to a diverse team, and to develop other leaders over time.
• Clear and concise communication with guests, staff, and stakeholders to address concerns and convey information.
• Understanding of budgeting, financial reporting, and revenue management strategies.
• Strong organizational skills and ability to multi-task across competing priorities.
• Knowledge of workplace safety procedures.
• Capability to address guest issues and find solutions to resolve complaints effectively.
• Familiarity with reservation systems and property management software.
• Ability to analyze data, identify trends, and make informed decisions to improve performance.
• Willingness to travel across the region consistently and as needed, with a home base in or near North Creek, NY.
• A valid driver's license and clean driving record.
• Fluency in English and Spanish strongly preferred due to frequent communication with Spanish-speaking guests/customers.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions.

Compensation

$75,000 - $90,000 based on experience. For the right applicant, company-provided housing may be available, making total compensation competitive for this market.