Area Director, Southwest

About the role

Reports to: Regional VP Lead More Than Boutiques. Shape the Future of Cartier. At Cartier, our boutiques are more than places where extraordinary creations are discovered—they’re where lasting relationships are built, exceptional experiences come to life, and the Maison is brought to life every day. As an Area Director, you’ll do more than oversee a portfolio of boutiques. You’ll inspire leaders, elevate teams, strengthen client relationships, and shape the commercial future of one of the world’s most iconic luxury Maisons. Working closely with the Regional AVP and cross-functional partners, you’ll connect strategy with execution—bringing people, ideas, and innovation together to create exceptional results for our clients, our teams, and our business.

Responsibilities

• Lead the Business: Provide strategic leadership across multiple boutiques, creating an environment where commercial performance, operational excellence, and exceptional client experiences go hand in hand. Identify opportunities to grow market share, strengthen client relationships, and elevate clienteling and omnichannel experiences while ensuring every boutique reflects the standards, elegance, and spirit of Cartier.
• Lead the People: Coach and develop Boutique Directors, strengthen leadership capability, champion succession planning, and create opportunities for talent to grow across Cartier and Richemont. Foster a culture of accountability, collaboration, and continuous development where people can do their best work.
• Lead the Client Experience: Champion hospitality, service, clienteling, and omnichannel experiences that are unmistakably Cartier. By understanding clients, market, and emerging trends, continuously elevate the experience while helping shape regional strategy alongside Corporate and Regional Leadership.
• Lead the Maison: Serve as a trusted ambassador for the Maison. Build meaningful partnerships across boutiques, Regional Leadership, Corporate functions, and Richemont while representing Cartier within the luxury community. Connect people, ideas, and opportunities to strengthen collaboration and create value beyond your own market.

Requirements

• 8–10 years of progressive leadership experience, ideally within luxury retail or hospitality.
• Proven success leading multiple locations with P&L responsibility and delivering sustainable commercial growth.
• Demonstrated ability to coach leaders, build high‑performing teams, and develop strong succession pipelines.
• Deep understanding of luxury retail, clienteling, omnichannel strategy, and operational excellence.
• Bachelor’s degree in business or a related field preferred.
• Additional language skills and SAP experience are a plus.
• Flexibility to travel and work retail hours, including weekends and client events, as business needs require.

Benefits

• Opportunity to shape a market, develop future leaders, and create exceptional experiences while building a career with lasting impact at one of the world’s most respected luxury Maisons.
• Comprehensive Total Rewards program: medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with company match; generous paid time off; wellness reimbursement; employee assistance program; paid volunteer days to support the communities where we live and work.

Pay

Expected Salary Range: $200,000 – $250,000 base salary. Salary will be determined based on relevant skills, experience, and qualifications.

Schedule

Flexibility to travel and work retail hours, including weekends and client events, as business needs require.