Area Coordinator (Student Services Professional II, Range 1) - Residential Life

About the role

The Area Coordinator is a full-time, live-in position that assists in the overall design, implementation, and daily administration of the Residential Life program for a specific residential community. Populations of these communities vary and can be in excess of 1200 residents.

Responsibilities

• Utilize student behavior software as trained and directed.
• Ensure responsiveness to timelines and ongoing updates.
• Work collaboratively with other units engaged in supporting students.
• Communicate concerns, recommendations, and case management support related to student well-being.
• Advocate for and support students' needs in a conscientious, appropriate, and timely manner.
• Be available to address day-to-day resident concerns within respective residential community, as needed, and available to students while in their residence.
• Provide support to residents experiencing academic difficulties and/or personal problems in areas such as: sexuality, eating disorders, interpersonal relationships, and adjusting to college.
• Refer students to appropriate university and/or community resources.
• Consult with Residential Life professional staff, Counseling & Psychological Services, and Case Management about student medical, physical, and mental health issues.
• Consult and collaborate with other university units regarding student behavior as appropriate.
• Referral students to appropriate resources as necessary.
• Review regularly and resolve or reaffirm student caseloads each semester.
• Oversee the implementation of University policy, Residential Life Community Living Standards, and Student Housing License Agreement, as well as provide and/or coordinate support for students as directed by University Action Care Team members.
• Effectively inform residents within the designated community or neighborhood of Federal, State, Local, University, and residential community policies and regulations.
• Resolve community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering, and analytical skills to determine severity of the situation and provide necessary steps and resources available to resolve the situation.
• Consult with Residential Life professional staff about matters relating to student conduct within the residential community setting, and discuss alternatives for handling problems.
• Adjudicate conduct violations within designated area and timeframe; implement follow-through and disciplinary sanctions through an education-based conduct process.
• Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and Cal State Executive orders.
• Provide Residential Life Leadership Team member with timely and appropriate information as it relates to residents experiencing challenges.
• Review regularly and resolve or reaffirm student caseloads each month.
• Ensure that safety and security procedures are established and maintained.
• Serve in professional on-call rotation.
• Lead work, oversight, and leadership.
• Lead, and coordinate the Residential Coordinators and/or Assistant Residential Coordinators according to the objectives established for the department.
• Indirectly oversee residential life compensated student leaders according to the objectives established for the department.
• Aid in recruitment, selection, placement, evaluation, and personnel administration for area residential life compensated student leaders.
• Aid in the development and implementation of a training program which is well-organized, relevant to best and promising practices in the field of higher education, and preparing student leaders for their positions.
• Provide opportunities for student leadership development within designated community and within the residential community.
• Serve as an advisor for a residential student organization (RHA, Hall Government, etc.).
• Train, develop, and evaluate the overall student services and support within the community through the work of the Residential Coordinators.
• Participate in centralized planning efforts for Residential Life and Student Life.
• Oversee daily building administration, procedures, and operation, including opening and closing the buildings for the new academic year and break periods.
• Complete appropriate forms and reports as assigned per department, division and campus policies.
• In a timely manner notify appropriate personnel of such changes.
• Respond to emails, phone calls, and parent/faculty concerns in a timely manner. When appropriate, refer issue to appropriate personnel.
• Maintain financial records and budgets for designated community, including the purchasing of supplies using a University-issued Purchase Card (P-Card) and timely reconciliation of these purchases.
• Assess student needs at the beginning of each semester.
• Support student leader and department assessment.
• Aid in the development of an evidence-based culture of decision making and goal setting.
• Plan, implement, and evaluate a student life engagement program which includes academic, social justice, wellness programs as well as a semester plan for intentional interactions with student leaders and their respective residents.
• Serve as an appropriate role model in regards to the Residential Life and Student Housing regulations and guidelines.
• In accordance to the standards of the University Conflict of Interest policy, facilitate programming purchases as needed.
• Support, attend, and participate in departmental and division wide programs and initiatives (e.g. GatorFest, Gator Days, and other community wide programs etc.).
• Chair or serve on Departmental committees as assigned.
• Serve on Divisional, and University committees as assigned.
• Establish and maintain productive and effective, inclusive working relationships amongst residents and campus community.

Qualifications

• Knowledge and Abilities:
  • Working knowledge of the practices, procedures and activities of the program to which assigned;
  • General knowledge of the methods and problems of organizational and program management.
  • Ability to interpret and apply program rules and regulations;
  • Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements;
  • Obtain factual and interpretative information through research and interviews.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple tasks and priorities simultaneously.
• Experience with student behavior software.

Benefits

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

Pay

The anticipated hiring range is $5,083.00 - $5,299.00 Per Month ($60,996.00 - $63,588.00 Annually). Salary is commensurate with experience.

Schedule

This is a one year probationary position. Time Base Full-Time Work Schedule Monday-Friday 9AM to 12 Noon and 1PM to 6PM; may work weekends and non-traditional hours, and is required to participate in after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members.