Area Coordinator for Residential Life & Housing

About the role

The Area Coordinator (RC) is a professional, full time, live-on, 12 month staff member of the Office of Residential Life. This position reports to the Director of Residential Life and serves a key role in promoting the academic, social, and personal success of students in the residence halls.

Responsibilities

• Directly supervise up to 17 undergraduate Resident Assistants (RAs).
• Oversee Residence Education related functions within the department.
• Respond to emergency situations including evenings and weekends.
• Hold office hours on both the main campus and off campus housing property.
• Serve as a primary resource for emergency situations and critical incidents.
• Work cooperatively with university personnel including but not limited to: Public Safety, Counseling and Psychological Services, and Student Health Services in emergency response.
• Provide incident updates to the Administrative Staff.
• Serve as a Student Conduct Officer, managing lower level violations of the Student Code of Conduct and the Housing Contract.
• Utilize Maxient to maintain student records.
• Educate students about and enforce the Student Code of Conduct and the Housing Contract.
• Provide quality customer service to students, parents, and other constituents.
• Be knowledgeable about the use of Maxient, and eRezLife.
• Support Residential Life and Student and Campus Life initiatives including Housing Selection, Break Closings and Departmental Programs.
• Perform other duties as assigned by the Office of Residential Life, Division of Student and Campus Life, or designee.
• Be available for all-hands-on deck times throughout the year (opening and closing, Admissions events, unforeseen circumstances, high traffic weekends, etc).
• Serve on university committees as assigned.
• Participate in the on-call duty rotation and make decisions related to the immediate needs of students and residential communities.
• Determine the best course of action in situations requiring immediate decisions.
• Determine responsibility in student conduct cases, and implement appropriate sanctions in line with student conduct guidelines and manuals.
• Determine appropriate and reasonable follow up.
• Aid in hiring and training of RAs - determine best fit for the staff and qualifications for student staff who join the team.

Requirements

• Masters degree (preferably in social work, higher education, education or counseling).
• Two years’ experience working on a college campus as a student or employee.
• Two years’ experience in Residence Life as a student or employee.
• Evidence of experience with mediation, intervention, conflict management and problem solving in a residential setting.

Qualifications

• Strong organizational skills and attention to detail.
• Able to function independently while operating effectively within a team environment.
• Possess solid general computer skills, including ability to work in a Windows environment.
• Familiarity with specific applications used by the University/Department a plus.
• Excellent oral and written skills and ability to communicate comfortably with students, colleagues, and external constituents.
• Demonstrated ability to handle complex and multiple tasks in a professional and efficient manner.
• Exhibits a high level of professionalism, leadership, creative problem solving, diplomacy, negotiation and sales skills, and the ability to manage complex projects with minimal supervision.
• Professional, courteous demeanor and appearance; ability to engage positively and work professionally with students, faculty, staff and administration and represent the University professionally to the public.
• Commitment to the mission of the University of Saint Joseph.

Physical Requirements

Physical Activity: Approximate Percentage of Time Spent in this Activity (Minimal, Some, Substantial)
Bending: Some
Climbing (e.g. stairs): Substantial
Keyboarding: Substantial
Kneeling: Minimal
Lifting (indicate maximum weight): Minimal – approx. 25lbs
Reaching: Some
Sitting: Substantial
Standing: Substantial
Using Telephone: Some
Walking: Substantial
Other (please explain): Year-round university sponsored accommodations.