Area Coordinator
Massachusetts College of Pharmacy and Health Sciences · Worcester, MA · 1 wk ago
AdministrativeFull-time
Leadership and Administrative
- Serve as the primary point of contact for residential students regarding residence life inquiries, providing accurate information, guidance, and support related to housing concerns, policies, and procedures.
- Serve as the primary liaison between students and Facilities for routine and emergency facilities concerns, overseeing communication, tracking project progress, and providing updates on both immediate maintenance issues and large-scale projects.
- Encourage student accountability for the Student Code of Conduct and Residence Life policies and procedures by serving as a student conduct hearing officer.
- Manage and respond to inquiries received through the Residence Life general email account, delivering timely customer service and resolving housing-related questions from students, families, and campus partners.
- Administer student parking operations, including space assignments, activation of electronic access, issuance of parking decals, communication of billing information to Student Accounts, and coordination with Public Safety regarding parking compliance.
- Manage the room change process, working with students and staff to facilitate the move, key exchange, and appropriate database updates.
- Oversight the full residential key inventory, including processing lost keys, issuing fees as necessary, preparing keys for distribution at move-in, and processing and storing keys upon move-out.
Residence Life General
- Participate in the Residence Life on-call duty rotation and serve as a primary contact for on-campus emergencies.
- Support Residence Life operations and functions, including move-in and move-out, Resident Advisor training and selection, orientation, etc.
- Serve as a member of the Division of Student Affairs by attending training and professional development opportunities and supporting institutional initiatives and programs, including Commencement and Orientation.