Area Clinician Support Specialist (ACSS) - NE North Carolina territory

Position Summary

In this role as an Area Clinician Support Specialist (ACSS), you will lead and manage a team of Clinician Support Specialists (CSS).

Key Responsibilities

• Ensure that CSS are supporting assigned clinical providers so they can focus on taking care of their patient’s day-to-day.
• Ensure that CSS are scheduling each patient to be seen in accordance with policy.
• Empower CSS to serve as a point of contact between provider and families/staff to facilitate proper patient management.
• Follow up with any requests from families or staff at facilities.
• Ensure CSS document appropriate encounter and time for CCM and BHI services in accordance with policy.
• As needed, oversee CSS scheduling, updating of rosters, consenting of patients, and gathering of demographic and insurance information via facesheets.
• Ensure all needs in your geography are successfully covered.
• Assist in recruiting, hiring and retention process of CSS as needed.
• Assist with new hire and ongoing training of CSS's.
• Quality Assurance of the CSS teams work including coaching, training, and conducting Corrective Action.

Qualifications/Education

• High School Diploma or equivalency.
• Valid driver’s license and reliable transportation.
• Certified or Registered Medical Assistant strongly preferred.
• Typing speed of 45wpm or greater.
• Medical Scribing experience preferred.

Additional Duties And Responsibilities

• More than 50% of the position will include administrative and personnel management of assigned CSS's including performance reviews.
• ACSS and their teams are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.
• Other duties as assigned.

Schedule & Work Environment

• Full-time position, generally Monday–Friday, day shift.
• Hybrid work model (in-person and remote).
• Regular travel throughout the assigned area is required.
• Travel typically includes facility visits, team support, and meetings (2–3 days per week in some cases).
• Occasional overnight travel may be required.
• Travel expenses are reimbursed per company policy.
• Reliable personal transportation is required; travel distances may exceed 60 miles at times.

Benefits

• Paid Time Off and Paid Holidays.
• Medical Insurance, including HSA and FSA options.
• Dental and Vision insurance.
• Employer-paid employee life insurance.
• Short-term / long-term disability options.
• Voluntary Life and AD&D Coverage.
• Employer 401(k) contributions.
• Fuel card for gas and car maintenance.

About the Role

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.