Area Clinician Support Specialist (ACSS) - NE North Carolina territory

Position Summary

In this role as an Area Clinician Support Specialist (ACSS), you will lead and manage a team of Clinician Support Specialists (CSS).

Key Responsibilities

• Ensure that CSS are supporting assigned clinical providers so they can focus on taking care of their patient’s day-to-day.
• Ensure that CSS are scheduling each patient to be seen in accordance with policy.
• Empower CSS to serve as a point of contact between provider and families/staff to facilitate proper patient management.
• Follow up with any requests from families or staff at facilities.
• Ensure CSS document appropriate encounter and time for CCM and BHI services in accordance with policy.
• As needed, oversee CSS scheduling, updating of rosters, consenting of patients, and gathering of demographic and insurance information via facesheets.
• Ensure all needs in your geography are successfully covered.
• Assist in recruiting, hiring and retention process of CSS as needed.
• Assist with new hire and ongoing training of CSS's.
• Quality Assurance of the CSS teams work including coaching, training, and conducting Corrective Action.

Qualifications/Education

• A High School Diploma or equivalency.
• A valid driver’s license and reliable transportation.
• Certified or Registered Medical Assistant strongly preferred.
• Typing speed of 45wpm or greater.
• Medical Scribing experience preferred.

Key Requirements

• Full-time position, generally Monday–Friday, day shift.
• Hybrid work model (in-person and remote).
• Regular travel throughout the assigned area is required.
• Occasional overnight travel may be required.
• Reliable personal transportation is required; travel distances may exceed 60 miles at times.