Area Clinical Operations Manager - Texas

Esperta Health delivers expert, in-home wound care backed by evidence-based practices. Our mission is to standardize wound care, improve healing outcomes, and reduce costs through comprehensive, patient-centered care.

About the role

The Area Clinical Operations Manager leads field clinical operations within an assigned area, providing direct leadership and accountability for Nurse Practitioners, Registered Nurses, and Licensed Practical Nurses. You will help ensure patients receive timely, coordinated care while aligning clinician capacity, scheduling, quality, and performance with company expectations. Reporting to the Director of Clinical Operations, you will work closely with Medical Leadership and cross-functional teams to resolve barriers, strengthen continuity of care, and support consistent execution across markets. This role has a dotted-line relationship with the Medical Director for clinical oversight and medical decision-making support.

Responsibilities

• Clinician Leadership and Area Operations: Lead, coach, and manage the performance of assigned field clinicians through regular one-on-one meetings, team huddles, performance reviews, and corrective coaching; translate Clinical Operations priorities, policies, and workflows into consistent area execution and reinforce scheduling, documentation, communication, supply, mileage, safety, and escalation processes; support clinician onboarding, field integration, competency completion, and readiness to practice independently in partnership with Education and Medical Leadership; monitor patient demand, staffing capacity, clinician schedules, and geographic coverage; address operational barriers and escalate recruiting or coverage needs to the Director of Clinical Operations; use area scorecards to identify trends, coach performance, and implement improvement plans; provide regular updates on patient risks, staffing, results, and action plans.
• Patient Access and Continuity of Care: Monitor active patients for scheduling gaps and hold clinicians accountable for required follow-up and dressing-change visits, including scheduling future visits before leaving the patient’s home when possible; oversee rescheduling after cancellations, missed visits, hospitalizations, and visits that could not be started or completed; ensure hospitalized patients are appropriately placed on hold and followed after discharge to determine when care can safely resume; identify and address risks for gaps in care, disengagement, avoidable discharge, or failure to meet the ordered frequency of care; ensure required in-home initial visits are completed by Nurse Practitioners and in-person NP follow-up occurs at least every 30 days when applicable; ensure dressing changes and other visits are assigned to the appropriate clinical role; partner with Intake, Patient Care Coordination, Member Engagement, and other teams to strengthen handoffs and resolve barriers while retaining area