Area Administrator-Coast 2 Coar-Worcester

About the role

This role provides immediate and effective responses to complex administrative requirements in line with established SLA parameters, operating within a high-volume processing environment. It ensures the seamless delivery of general administrative and secretarial support to the Area Manager and broader management team at the area office.

Responsibilities

• Follow standardized processes and provide administrative support aligned with normal business functioning.
• Deliver on daily production standards while adhering to service and quality benchmarks.
• Respond promptly to immediate requirements within established procedures.
• Apply standard administrative techniques to coordinate own work effectively.
• Provide indirect service to customers and intermediaries, acting as a support person and/or point of escalation for complex or difficult cases/clients.
• Handle HR administration, including:
  • Appointment and onboarding administration.
  • Internal transfers coordination.
  • Independent contractor administration.
  • Training administration and coordination.
  • Exit and resignation process management.
  • Payroll and commission query resolution.
  • Private secretary administration.
  • Finance administration.
  • General HR administration.

Requirements

• Matric with a secretarial diploma (compulsory).
• Proven experience within a secretarial administrative environment (preferably within financial services).
• Fully multi-skilled across products and processes.
• Extensive, relevant experience in providing administrative support.
• Valid driver’s license with own transport (compulsory).

Skills

• Strong organizational and coordination skills.
• Attention to detail with a commitment to service and quality standards.
• Ability to manage confidential information with discretion.
• Effective communication and interpersonal skills.
• Problem-solving ability, particularly in complex or escalated cases.
• Proficiency in administrative systems and HR processes.
• Accounting, action planning, budget management, calendar coordination, computer literacy, data analysis, database reporting, data compilation, data interpretation, executing plans, financial acumen, management reporting, numerical aptitude, oral communications, report review.

Competencies

• Directs Work
• Drives Results
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Qualifications

• NQF Level 3 & NQF Level 2 (Below school leaving).

Closing date: 18 August 2026, 23:59. The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.