Arbys Shift Leader

Duties Include

• Executing systems daily to ensure a well-run shift and a clean and organized restaurant.
• Be prepared each shift and day to provide outstanding products and services.
• Aid in the training of team members using the appropriate training systems to provide high quality, plus one hospitality and spotless restaurants.
• Ensure all guests leave happy and all complaints are resolved.
• Maintain high standards of service throughout the operational shift and day.
• Operate shifts in accordance with established performance, profit, and operating standards as outlined by the GM and operations manual.
• Responsible for the safety and security of all employees and guests by following all federal, state, and company policies as related to safety.
• Have a good working knowledge and training of all equipment and assume responsibility for the preventive maintenance of restaurant equipment (proper cleaning and operation).
• Supervise and engage team members to perform to their highest possible level of ability.
• Utilize all available tools to keep accurate and up-to-date records providing historical data to plan for increased sales and profits.
• Provide consistent leadership creating a culture that engenders excitement, enthusiasm, a positive mental attitude, and commitment towards company objectives.
• Support all marketing strategies by coaching team members to execute them at a high-level building repeat guests and regulars.

Education/Experience

Minimum 6 months experience (supervisory) in the restaurant or retail industries.