Arbitration & Mediation Case Filing Supervisor

About the role

The American Arbitration Association (AAA) is seeking a Case Filing Supervisor to oversee a team responsible for the accurate and efficient entry of case filings into our PRISM case management system. This role manages a team of Case Filing Specialists, ensuring compliance with filing standards and case processing procedures while also handling a caseload of deficient or incomplete filings.

Responsibilities

• Oversee a team of Case Filing Specialists to ensure accurate and efficient case filing into PRISM.
• Ensure compliance with filing standards and case processing procedures.
• Manage a caseload of deficient or incomplete filings.
• Supervise and mentor team members, setting goals, providing feedback, and managing performance.
• Identify inefficiencies in case filing and data entry processes, and implement improvements to enhance accuracy and productivity.

Qualifications

• Bachelor’s degree in business or related field with 2–4 years of relevant experience, including some supervisory experience; or
• Associate’s degree with 4–6 years of relevant experience, including 2+ years in a supervisory role;
• An equivalent mix of education and experience that demonstrates the required skills and competencies for the position.
• Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and convey complex information clearly.
• Demonstrated ability to supervise, mentor, and develop team members, including setting goals, providing feedback, and managing performance.
• Strong analytical and critical thinking skills to address practical problems, make sound decisions, and develop effective solutions in a dynamic work environment.
• Intermediate to advanced proficiency in case management systems, Microsoft Office suite (particularly Excel for reporting), and HRIS/HRMS software applications.
• Knowledge of best practices in case filing and data entry processes, with the ability to identify inefficiencies and implement improvements to enhance accuracy and productivity.

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.