Arbitration & Mediation Case Filing Supervisor

About the role

The American Arbitration Association (AAA) is seeking a Case Filing Supervisor to oversee a team responsible for the accurate and efficient entry of case filings into our PRISM case management system. This role manages a team of Case Filing Specialists, ensuring compliance with filing standards and case processing procedures while also handling a caseload of deficient or incomplete filings.

Responsibilities

• Oversee a team of Case Filing Specialists to ensure accurate and efficient case filing into PRISM.
• Manage a caseload of deficient or incomplete filings, ensuring compliance with filing standards and case processing procedures.
• Supervise and mentor a team, setting goals, providing feedback, and managing performance.
• Identify inefficiencies in case filing and data entry processes, and implement improvements to enhance accuracy and productivity.
• Address practical problems, make sound decisions, and develop effective solutions in a dynamic work environment.

Requirements

• Bachelor’s degree in business or related field with 2–4 years of relevant experience, including some supervisory experience; or
• Associate’s degree with 4–6 years of relevant experience, including 2+ years in a supervisory role; or
• An equivalent mix of education and experience that demonstrates the required skills and competencies for the position.

Qualifications

• Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and convey complex information clearly.
• Demonstrated ability to supervise, mentor, and develop team members, including setting goals, providing feedback, and managing performance.
• Strong analytical and critical thinking skills to address practical problems, make sound decisions, and develop effective solutions in a dynamic work environment.
• Intermediate to advanced proficiency in case management systems, Microsoft Office suite (particularly Excel for reporting), and HRIS/HRMS software applications.
• Knowledge of best practices in case filing and data entry processes, with the ability to identify inefficiencies and implement improvements to enhance accuracy and productivity.

Skills

• Strong leadership and communication skills.
• Data-driven process improvement skills.
• Intermediate to advanced proficiency in case management systems, Microsoft Office suite, and HRIS/HRMS software applications.

Benefits

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off. An annual performance-based incentive is also available.

Pay

Compensation will be determined based on geographic location. See the table below for details:

Location Salary Range San Antonio, TX; Miami, FL $79,000 – $84,000 Fresno, CA; Dallas, TX; Atlanta, GA; Buffalo, NY $84,000 – $89,000 Houston, TX; Minneapolis, MN; Johnston, RI; Voorhees, NJ $85,000 – $90,000 Chicago, IL; Philadelphia, PA, Voorhees, NJ $89,000 – $95,000 Los Angeles, CA; Boston, MA $93,000 – $98,000 San Francisco, CA; New York City, NY $99,000 – $105,000

Schedule

This position offers a remote work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location.

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.