AR SPECIALIST

About the Role

Join TruTeam, an industry leader driving the future of energy-efficient insulation and building material products. As part of a diverse and inclusive team, you’ll contribute to solutions that make a difference in the communities we serve while growing your career in a values-driven, "Great Place to Work" environment.

Responsibilities

• Provide administrative and collection support for the AR Manager and assigned account portfolio.
• Partner with sales and administrative teams to promote sales while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss.
• Professionally address customer requests, build lasting relationships, and thrive in a fast-paced team environment.
• Contact customers for payment, balancing collection needs with sales goals and relationships.
• Negotiate and secure payment arrangements for delinquent accounts within authorized limits.
• Process payments, including check, ACH, and credit card transactions.
• Assist customers with EIPP access and online payments.
• Initiate Notice to Owner (NTO) and lien documents as necessary; monitor and maintain Lien/Bond rights, execute lien waivers, and file Lien/Bond Claims.
• Prepare and send statements, invoices, and AIA billings (maintain High Radius/Oracle distribution records).
• Manage and coordinate outgoing mailings to customers, including invoices and relevant documents.
• Support efforts to monitor and improve collection processes.
• Maintain up-to-date customer collection notes in the system of record.
• Resolve collection issues, such as discrepancies, disputes, short payments, and payment inquiries for internal and external customers.
• Escalate issues at appropriate times.
• Assist with month-end close processes and ad-hoc reporting as required.
• Utilize business acumen and excellent judgment in decision-making.
• Respond quickly to customer requests.
• Perform any other assigned duties, tasks, or responsibilities.

Requirements

• Minimum of 18 years of age.
• If operating a Company Vehicle, a valid driver’s license will be required.
• 1-3 years’ experience in credit and collections or billing, with basic accounting and finance knowledge.
• Previous experience in building materials distribution, construction, or insulation is a plus.
• Lien and Bond experience preferred.
• Proficiency in Microsoft Office, Outlook, and ERP systems (Advanced Excel and Oracle highly valued).
• Eligibility to obtain Notary certification when hired.

Qualifications

• High School diploma or GED required.

Skills

• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity, and professionalism.

Travel Requirements

Occasional opportunity for local or national travel.

Physical Requirements

• Work is performed in a typical office environment.
• May require standing, bending, lifting boxes or packages under 10 lbs., and remaining in a stationary position for long periods.
• Regularly inputting/retrieving words or data into or from an automated/computer system.

Benefits

• Competitive Compensation
• Medical, Dental, and Vision coverage
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no-cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA) with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Pay

Compensation Range: $17.30 - $25.97 per hour. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.