AR Representative

Main Job Duties

• Proactively manage and reduce past due balances through consistent and effective customer outreach while maintaining positive, professional customer relationships
• Investigate, reconcile, and resolve account discrepancies and customer disputes in a timely manner
• Perform detailed account reconciliations to ensure accuracy of balances, payments, and outstanding invoices
• Collaborate with cross-functional partners, including Sales, Customer Care, and Finance, to resolve issues impacting payment and order processing
• Review and manage orders on hold for release based on account status, risk, and customer commitments
• Establish and maintain customer credit lines within authorized limits, ensuring alignment with company policy and risk tolerance
• Identify potentially high-risk accounts through analysis of payment trends, financial data, and customer interactions; escalate concerns to leadership as appropriate
• Support continuous improvement initiatives related to collections, dispute resolution, and process efficiency within the order-to-cash cycle
• Maintain accurate documentation of customer interactions, account activity, and collection efforts
• Demonstrate professionalism, accountability, and strong attention to detail in all aspects of work

Skills/Knowledge/Abilities

• Proficient in Microsoft Excel for data analysis and account management
• Experience with ERP systems; SAP experience preferred
• Working knowledge of accounts receivable systems and tools
• Proven ability to work directly with customers to resolve past due balances and disputes while maintaining strong relationships
• Strong account reconciliation and analytical skills
• Effective verbal and written communication skills
• Ability to work cross-functionally and build collaborative relationships across departments
• Solid understanding of the order-to-cash process and its impact on accounts receivable
• Experience establishing and managing customer credit lines within defined authorization limits
• Ability to identify financial risk and escalate appropriately to leadership
• Solid organizational skills with the ability to manage multiple priorities and meet deadlines
• High attention to detail and accuracy