AR Representative

Responsibilities

• Solves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Makes decisions on referring accounts for collection or writing off
• Negotiates with clients’ repayment terms on past due accounts
• Trains new employees and assists peers
• Determines when adjustments are appropriate and necessary and applies
• Resolves Employer Issues when necessary, such as misapplied or missing payments
• Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Schedules and distributes work to meet deadlines and facilitate efficient workflows

Qualifications

• HS Diploma or GED
• Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
• Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Excellent time management skills
• Ability to communicate effectively and professionally
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Excellent writing and documentation skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned