AR Chargeback Analyst

Salary Range: $55,000–$65,000

Responsibilities

• Review, validate, and process retailer chargebacks, deductions, and claims.
• Research discrepancies related to pricing, shortages, routing compliance, EDI transactions, freight, returns, and promotional allowances.
• Prepare and submit dispute documentation to recover invalid deductions.
• Monitor aging reports and ensure timely resolution of outstanding deductions.
• Analyze chargeback trends and identify recurring issues affecting profitability.
• Collaborate with internal departments to resolve root causes and improve compliance.
• Reconcile customer accounts and maintain accurate deduction records.
• Ensure compliance with retailer vendor guidelines and routing requirements.
• Generate reports on chargeback recovery, deduction trends, and key performance metrics.
• Support month-end close activities by reconciling outstanding deductions.
• Recommend process improvements to reduce future chargebacks and increase recovery rates.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, preferred.
• 2–5 years of experience in wholesale deductions, chargebacks, accounts receivable, or financial analysis.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Excel (PivotTables, VLOOKUP/XLOOKUP, formulas).
• Experience with ERP systems such as Microsoft Dynamics or NetSuite.
• Familiarity with EDI transactions (e.g., 810, 850, 855, 856, 820) is a plus.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Knowledge of retailer compliance programs and vendor chargeback policies.
• Understanding of accounts receivable and deduction management processes.
• Experience analyzing data and preparing reports.
• Attention to detail and accuracy.
• Ability to work independently and collaboratively across departments.
• Experience with deduction management software or customer portals.

Benefits

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding.
• 401(k) with employer match.
• Generous paid time off plans for vacation, sick, and personal time, volunteer time, as well as company holidays.
• Hybrid and flexible work options available for roles that can be done remotely.
• Clothing allowance & merchandise discounts.
• $400 annual gym reimbursement.
• Monthly data/phone stipend for eligible roles.
• Mental health support tools and telehealth psychology and psychiatry.
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage.
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance.
• Supplemental hospital indemnity, specified disease, and accident coverage.
• Pre-tax commuter benefits including transit and parking.
• Discounted pet, home & auto, and legal insurance.