Aquatics Attendant

About the role

Join a dynamic company in the hospitality and service industry where people help drive the success of the business. Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs offering first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

The Aquatics Attendant is responsible for maintaining a safe, clean, and welcoming environment while providing excellent service to members and guests at the club’s pool facilities. This role requires excellent customer service skills, attention to detail, and a commitment to upholding the club’s high standards of hospitality.

Responsibilities

• Monitor the safety of members and guests in and around the pool during posted hours and special events; enforce all pool rules and club policies to ensure a safe environment.
• Greet members and guests warmly, assist with check-in, and verify membership or access as needed.
• Collect and submit pool-related revenue, charge slips, and other required documentation each day in accordance with club policies and procedures.
• Maintain the cleanliness and appearance of the pool area by removing towels, trash, and personal items left by members, guests, and employees.
• Reset and straighten pool furniture at the start of each shift, throughout the day, and before closing.
• Build positive relationships with members by learning and using their names, providing attentive service, and fostering a welcoming atmosphere.
• Complete all daily assignments and side work as directed, ensuring pool operations run smoothly and meet club standards.
• Assist others as needed and take on additional tasks as assigned by management due to the dynamic nature of the club.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a professional, impeccable appearance and ensure the same for all private event personnel.
• Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
• Maintain good conduct and safe working habits while in all areas and ensure others are acting safely.
• Attend daily line-up and participate as requested.

Qualifications

• High school diploma, GED, or equivalent (preferred).
• Previous experience in aquatics, hospitality, and/or customer service (preferred).

Physical Requirements

• Ability to stand, walk, swim, and remain alert for extended periods.
• Ability to work outdoors in varying weather conditions, including heat and sun exposure.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, and bending as needed to perform rescues or assist members/guests.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally, including during water rescues when moving equipment.
• Effective communication skills, including the ability to hear, speak clearly, and maintain sufficient visual acuity to monitor swimmers and identify safety concerns.

Tools & Equipment

• Pool access scanner or member check-in system (if applicable).
• First aid kit / AED access (if trained/certified).
• Towel bins and laundry carts.
• Skimmer nets for debris.
• Cleaning supplies, broom/mop.
• Umbrella and chair pool furniture.
• Sunscreen station supplies and water stations.

Schedule

Attendance requirements for this position are outlined in the weekly schedule. Additional hours are required to meet deadlines, including weekends and/or holidays.

Benefits

Full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members).

For full details, visit www.invitedbenefits.com.