APS INVESTIGATIVE SPECIALIST 1* - 08042026- 79734

Location: Selmer, TN – McNairy County Department of Human Services. This is a hybrid, full-time position requiring a criminal background check.

Pay

Monthly salary: $3,631.00 – $4,533.00
Annual salary: $43,572.00 – $54,396.00

Requirements

• Bachelor’s degree.
• Complete a criminal-background-history disclosure form and release all records to the appointing authority.
• Supply fingerprints for a TBI criminal-history records check.
• Not be listed on the Indicated Persons Registry, vulnerable-persons registry, or state sex-offender registry.
• No excludable offenses under Tenn. Code Ann. 71-2-403 and Tenn. Rules & Regs. Ch. 1240-07-10-.09.
• Reliable transportation and a valid driver’s license.
• Successfully complete a prescribed training course offered by the Tennessee Department of Human Services after appointment.
• Available to be on call 24 hours a day, 7 days a week.

About the Role

This classification learns to perform Adult Protective Services (APS) investigative work and/or service-coordination work of average difficulty. After a mandatory one-year training period, the incumbent will be reclassified to APS Investigative Specialist 2; “unacceptable” or “needs improvement” performance ratings during training will result in demotion or termination.

Responsibilities

• Learn to investigate reported allegations to determine need for protective services while maintaining client confidentiality.
• Learn to apply APS policies and procedures and recognize criteria required for APS involvement.
• Learn to interview clients, family members, alleged perpetrators, or collateral contacts; conduct visits to complete program-specific assessments to determine needs, strengths, and/or level of risk.
• Learn to request, evaluate, and upload documentation such as educational, medical, psychological, criminal, and/or financial records to assess client needs and risks.
• Learn to analyze and review all gathered information to address the client’s risk.
• Learn to create and implement service plans with clients to refer and coordinate external services, addressing immediate needs, reducing risk of harm, and increasing self-sufficiency.
• Learn to monitor client progress, modify service plans as needed, and document all case activities, changes, observations, and other information.
• Learn to maintain contact with service providers to ensure client needs are met.
• Learn to discuss difficult situations with clients, family members, caregivers, collateral contacts, and/or service providers to determine resources or actions needed to reduce risk.
• Learn to participate in legal team meetings in preparation for legal interventions guided by the Office of General Counsel (OGC) and may be required to testify in court.
• Learn to collaborate on the Vulnerable Adult Protection Investigation Team (VAPIT) and multi-disciplinary teams to develop solutions for clients.
• Learn to conduct awareness presentations to educate internal and community partners on APS program capabilities, limitations, and reporting procedures.

Skills

• Customer Focus
• Drives Results
• Communicates Effectively
• Demonstrates Self-awareness
• Situational Adaptability
• Active Learning and Listening
• Complex Problem Solving
• Judgment and Decision Making
• Time Management
• Writing
• Deductive and Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• General office equipment
• Computer/Laptop/Tablet
• Cell Phone
• Motor Vehicle