Apprentice Service Advisor Audi Limerick

Duties

• To be the focal and experienced point of contact for Audi customers requiring servicing, repair or parts for their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service and/or parts needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Audi parts range.
• Maintain relevant systems ensuring accuracy at all times.
• Receiving and identifying stock and checking goods from suppliers.
• Providing customers and the Service team with the relevant parts as required.
• Ensuring that items can be correctly located in stores.
• Ensuring accurate identification of customer needs by means of parts catalogues and computerised stock lists.
• Implementing discount structures as applicable.

Candidate Requirements

• Exceptional customer facing skills / telephone manner.
• Excellent personal presentation and always reflects the company's corporate image.
• Professional; highest standards of courtesy & efficiency; enthusiastic.
• Computer literate - to be able to record / amend customer details accurately.
• Able to work under pressure and remain calm - to handle upset / demanding customers effectively.
• A ‘Can Do’ attitude, willingness to learn and follow instruction.
• Accuracy in detailing customer requirements and record on appropriate system.
• A full, clean Irish or EU driving licence.