Apprentice Optician

About the role

The Apprentice Optician creates exceptional value in the lives of patients by delivering exceptional service and conveying a commitment to providing unsurpassed Patient Experience through the following Sales and Service Process steps:

• Greeting the Patient
• Explaining the Process in a transparent way
• Merchandise Selection
• Solving visual problems or challenges for customers
• Tendering
• Dispensing

Responsibilities

• Assists the patient in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs.
• Suggests improvements and recommends solutions to problems.
• Assists other employees with difficult and complex areas of customer product needs and prescriptions.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
• Shows patience and courtesy with patients; tracks down answers to unfamiliar questions or products.
• Ensures finished eyewear meets optical standards and customer requirements/requests.
• Takes personal ownership to achieve personal and practice results.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal, inputting customer and prescription information with accuracy and attention to detail.
• Accurately operates the Point of Sale, collecting proper payment following company security procedures.

Requirements

• High school graduate or equivalent.
• Part of a sanctioned Optician Apprenticeship Program within a licensed state.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current optical theory and merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Sales and service skills.
• Familiarity with POS, computers, and calculators.
• Embrace new technology and change.

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Benefits applicable to full-time employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.