Apprentice, Gaming Technician

About the role

The Gaming Technician, reporting to the Gaming Technical Manager, is responsible for the comprehensive management of slot machines and other gaming assets, including installation, relocation, removal, configuration, repair, and maintenance. This role also handles repairs and maintenance for card shufflers, chippers, table game signage, sensors, and related products.

Responsibilities

• Ensures all Resorts World core values and property and department standards are implemented and applied.
• Performs maintenance and servicing of casino assets, including but not limited to: machine lights, bill validators, monitors, TITO printers, filters, moving parts, signage, player tracking, chippers, shufflers, sensors, table layouts, and other machine peripherals.
• Installs, relocates, removes, and converts slot machines in accordance with regulatory compliance, approved policies, and internal controls.
• Verifies all machine configurations are accurate and match supporting documentation.
• Collaborates with other casino personnel to perform guest service recovery, payment of jackpots, and fix machine malfunctions.
• Maintains a high degree of guest service and ensures the appearance and cleanliness of all machines.
• Uses personal device/cellular phone for job-related operational tasks, such as reviewing company documents.
• Performs other job-related duties as requested.

Requirements

• Willingness to work weekends, holidays, various shifts, and overtime as needed.
• Working knowledge of electronic circuitry or mechanical aptitude.
• Understanding of slot machine functionality and play matrix.
• Experience repairing table games equipment such as card shufflers, chippers, signage, and reader boards.
• Ability to maintain accurate records of repairs and maintenance activities.
• Proficiency in reading, analyzing, and interpreting documents such as policy manuals, maintenance instructions, and related materials.
• Knowledge and experience with cabling and networking.
• Proficiency with Microsoft Office products.
• Ability to safely use tools and power equipment.
• Effective communication skills to respond to inquiries from employees or guests.
• Proof of eligibility to work in the United States.
• Ability to obtain Nevada Gaming Registration.

Qualifications

• At least 21 years of age.
• High School diploma or equivalent.
• Minimum of 1 year of experience in the slot gaming technical field.

Preferred: Experience working with Konami’s Synkros system.

Physical Demands

• Work is typically performed in a hotel/casino environment with varying conditions of noise level, temperature, illumination, and air quality.
• Regularly required to talk, hear, walk, and use hands to handle objects, tools, or controls.
• Prolonged periods of sitting and standing.
• Frequent bending and reaching.
• Ability to transport, push, pull, lift, and maneuver items weighing up to 50 lbs. or more.
• Requires eye/hand coordination.
• Compliance with policies, procedures, job descriptions, daily memorandums, chemical labels (SDS), and other instructions.