Apprentice DCC/BAS Technician - Service

Description

Position Purpose: As a LONG Apprentice Controls Technician, you will support customers by troubleshooting and programming temperature control systems hardware and software based on customer complaints and concerns, or as identified by Fault Detection & Diagnostics (FDD) software.

Essential Duties And Responsibilities

• Help control service Technicians perform calibration and check-out of control systems and ensure that specified sequence of operations and commissioning obligations are met.
• Aid and educate customers about proper function and upkeep to products.
• Aid in inspections and assessments of the conditions of control systems for physical damage, wear and tear, and signs of degradation.
• Perform preventative maintenance such as cleaning, part replacements, software updates, or system optimizations to minimize the risk of failures and malfunctions.
• Effectively communicate with customers to answer questions, inquires and resolve technical issues.
• Inform customers about investing into necessary replacements or vital repairs that are key components to devices.
• Keep record of all repairs and maintenance and properly reporting issues to the technical supervisor.
• Work to become proficient in location specific control software systems.
• Maintain positive attitude and have strong customer service skills.
• Enroll in and stay current in the ASP Building Automation Technician Program.
• On-call work may be required on a periodic basis.

Qualifications

• Ability to interpret mechanical plans and specifications.
• Ability to handle multiple tasks simultaneously and willingness to accept responsibility and accountability.
• Strong customer service and analytical skills.
• Ability to interact with all levels of personnel to include department managers, project managers, engineers, sales, and controls technicians.
• Ability to legally drive a company vehicle.
• Aptitude for computer systems or mechanical systems.
• Basic programming and troubleshooting skills.

Preferred Qualifications

• Already enrolled in the ASP program.
• 1+ years of tech school.
• Working knowledge of HVAC, control systems, building automation, electrical systems, energy management, engineering, installation, and construction procedures.
• Programming and troubleshooting skill with KMC, Distech, Tridium/Honeywell, and other equivalent systems.
• Computer programming or electronic technical degree.

Physical Requirements

• This work may involve standing for extended periods.
• Climbing ladders or scaffolds.
• Working in tight spaces.

Environment

• Inside and outside work environment.
• Consistent in state travel to jobsites.
• Hazards: General construction worksite hazards, High precarious places.

Competencies

• Understand and meet customer needs.
• Collaborate effectively with colleagues.
• Manage potential hazards and risks.
• Engage with and contribute to the community.

Pay and Benefits

Pay Range: $25 - $32 per hour, plus potential profit share.

• Benefits: Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.