Appraiser

About the role

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

Responsibilities

• Delivers an industry-leading claim experience for all policyholders and claimants
• Writes, reviews and/or issues payment for vehicle repairs or vehicle replacement
• Creates accurate vehicle repair estimates based upon owner-provided vehicle damage photos and other supporting documentation
• Reviews supplemental requests for additional repairs or parts usage
• Prepares total loss evaluations for policyholders and claimants
• Consistently makes prompt and courteous contact with every claim customer
• Maintains and updates a diary/schedule for each claim in the appraiser’s pending
• Updates the claims system with the appropriate documentation
• Responds to claim correspondence in a timely fashion with very high quality
• Coordinates the repair of damaged vehicles, and proactively manages rentals
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Requirements

• 1+ years of successful experience handling insurance claims writing estimates, approving supplements, coordinating rental extensions, and running vehicle valuations
• Strong experience using CCC software in writing estimates, selecting parts, handling supplements and evaluating total losses
• Strong technical understanding of repair process and alternative parts options
• A strong sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• Curious in nature
• Great attention to detail
• Ability to approach problems with an open mind
• Reliable internet connection, in order to participate in video conferences and other tasks as needed
• Proficient with Windows and Google Suite environment

Qualifications

• Ability to obtain and maintain insurance licenses in multiple states

Skills

• Excellent communication skills
• Strong analytical and problem-solving skills
• Attention to detail
• Ability to work independently and as part of a team

Benefits

• Competitive salary range: $61,000 - $70,000
• Flexible work arrangements across the US

Pay

• $61,000 - $70,000 annually

Schedule

• Full-time position