Appointment Setter / Call Center Representative
About the role
Matrix Basement Finishing is a fast‑growing home remodeling company specializing exclusively in basement finishing and remodeling. The call center is the front line of the business, and we are seeking motivated, tech‑savvy appointment setters who thrive in a structured, performance‑driven environment. This on‑site position is located in Arlington Heights, IL. Ideal candidates have experience in call centers, inside sales, appointment setting, or outbound dialing and enjoy hitting goals, following proven systems, and earning commission on top of a solid base.
Responsibilities
- Make high‑volume outbound calls to homeowners who have expressed interest in basement remodeling
- Qualify prospects using a clear script and criteria
- Schedule in‑home consultations for our design and sales team
- Accurately document calls, outcomes, and notes in our CRM
- Follow daily call, appointment, and quality benchmarks
- Maintain focus and consistency in a fast‑paced, repetitive workflow
Benefits
- Established, growing company with a strong reputation
- Clear systems, scripts, and expectations—no guesswork
- Supportive leadership and coaching
- High demand service with motivated homeowners
- Opportunity to grow within the call center or into other roles
Pay
$40,000 base salary plus commission and performance incentives. Realistic total earnings range from $55,000 to $65,000 annually, with top performers able to earn $80,000 + per year. Income is directly tied to consistency and results; commission is not capped.
Schedule
On‑site call center role with a structured schedule in a team‑oriented, performance‑driven environment.
Requirements
- Experience in a call center, appointment setting, or inside sales environment (preferred)
- Comfortable working at pace in a repetitive, process‑driven role
- Tech‑savvy: confident using CRM systems, dialers, and multiple screens
- Highly organized and systematic in your approach
- Strong verbal communication and professional phone presence
- Coachable mindset with a desire to improve performance and earnings
- Reliable, punctual, and able to stay focused throughout the workday