Appointment Scheduling Specialist

About the role

The Patient Appointment Services Specialist is responsible for independently registering patients, verifying insurance, and scheduling appointments within electronic medical records for a complex, multispecialty practice.

Responsibilities

• Gather patient demographics
• Confirm insurance eligibility
• Obtain provider details
• Advise patients on referrals, pre-service deposits, and preparation requirements to ensure timely and appropriate visits
• Interact with patients, physicians, staff, and vendors
• Interpret scheduling policies
• Manage multiple systems simultaneously
• Maintain accuracy in documentation
• Review medical records
• Empathetically handle patient concerns
• Communicate effectively about scheduling outcomes, triage processes, and timeframes
• Perform other duties as assigned

Qualifications

• Associate degree or equivalent with customer service or scheduling experience, or a high school diploma with additional experience
• Medical Terminology training may be required
• Independent judgment, emotional resilience, and adaptability
• Potential for cross‑coverage and telework based on location and needs

Skills

• Strong communication
• Critical thinking
• Attention to detail
• Computer proficiency
• Insurance knowledge