Appointment Scheduler

Urology Centers of Alabama · Birmingham, AL · 4 mo ago

AdministrativeFull-time

Schedules all new patient appointments that contact office by phone for all Physicians.
Verifies insurance information on all new patients and arranges for all referrals and/or precertification that are required by insurance company for the visit or procedure.
Directs new patients to UCA website for Patient Registration, History, and Review of Systems forms or mails these forms to new patients if time permits.
Offers patients best available time and offers alternative physicians to ensure all patients are seen in a timely manner.
Allots unattached patients to Physicians with open schedule to maximize use of Physician time.
Maintains and updates current information on physician schedules ensuring that patients are scheduled properly.
Books, coordinates, and reschedules patient appointments as needed.
Consults with Director of Clinical Service and/or Physician on scheduling all urgent or emergency requests for appointments.
Zetafax import as needed.
Affords assistance with confirmation calls if needed.
Attends staff meetings or trainings as required.
Conducts self in accordance with UCA’s employee manual.

This position will not supervise any other staff members.

Must display an advanced understanding of multi-line telephone and scheduling systems.
Show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
Show advanced reasoning and problem-solving skills.
Show the ability to work independently or within a team in a fast-paced and stressful environment.
Show proficiency in use of a variety of office equipment including a PC, Windows, MSOffice, EMR system, copier, facsimile machine, etc.
Show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines.
Must have a high school diploma or GED equivalent.

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