Appointment Scheduler

About the role

Minnesota Urology is hiring an Appointment Scheduler at both our Coon Rapids and Fridley Clinics, to support patient access and scheduling operations across our clinics. This role is ideal for someone who enjoys working with patients, managing details, and contributing to efficient clinical workflows in a healthcare setting. As the first point of contact for many patients, the Appointment Scheduler plays an important role in creating a positive experience while ensuring appointments are scheduled accurately and efficiently.

Responsibilities

• Answer incoming calls and assist patients with scheduling, rescheduling, and canceling appointments
• Gather relevant patient information, identify appropriate appointment types, and coordinate scheduling based on provider availability
• Update patient records, document interactions, and use electronic health record systems to manage appointments and send reminders
• Communicate with clinical and administrative teams to resolve scheduling conflicts, respond to patient questions, and support daily clinic operations
• Provide courteous, patient-focused service and maintain accuracy in a fast-paced environment

Qualifications

• High School diploma or GED
• No prior experience required
• Strong communication skills with ability to interact with patients professionally and empathetically
• Solid organizational skills, attention to detail, and ability to manage multiple tasks at once
• Comfort using scheduling software or electronic health record systems
• Ability to adapt to changing priorities
• Customer-service mindset and ability to work well within a team

Pay

Hourly Pay Range: $18.80 - $23.50 (Dependent on prior healthcare appointment scheduling experience)

Schedule

First (Day) shift, Full Time, On-site

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Health savings and flexible spending accounts
• Paid time off
• Company-paid short- and long-term disability
• Company-paid life insurance
• Additional workplace perks