Appointment Coordinator, Communications Center

STATUS: Full-Time
LOCATION: Riedman Campus
DEPARTMENT: Communication
Postal Code: 14617

About the role

As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health. You will interact regularly with patients, providers, and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.

Responsibilities

• Customer Service: Provide courteous, attentive, and prompt service to all those you work with and support.
• Collaboration: Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.
• EMR (Electronic Medical Records) utilization: Proper use of an EMR to communicate with patients, caregivers, physicians, and the community to schedule patient appointments, complete registrations, and respond to inquiries.
• Portal management: Enroll and activate patient portal accounts, answer questions, and/or resolve any user issues.
• Compliance: Ensure your work is compliant with all policies and procedures.

Requirements

• Two (2) years of customer service experience, preferably in a healthcare setting.
• Proficient in the use of computers.
• Strong customer service skills and the ability to demonstrate compassion and empathy.
• Knowledge of medical terminology.
• Strong verbal and written communication skills.
• Bilingual preferred.

Physical Requirements

Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Pay

The listed base pay range is $17.85 - $19.50 per hour. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Schedule

Monday-Friday 8:00 AM to 4:30 PM