Appointment Center Representative
Reports directly to Appointment Center Supervisor. Compensation: $50,000 - $65,000, full-time.
About the role
The ideal candidate has the passion to maintain a high level of customer service and professionalism to a wide range of clients. The ACR is the primary contact for all client interactions including answering phones, scheduling sales, or service appointments. The candidate will also be responsible for communicating work and correspondences regarding job proposals are accurate, timely, and completed according to procedure. Have the ability to calmly resolve or de-escalate any issues. The candidate needs to have the ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Responsibilities
- Answer phones and handle client interactions
- Schedule sales and service appointments
- Ensure job proposals and correspondences are accurate and timely
- Resolve or de-escalate client issues calmly
- Accept and implement coaching and feedback
Requirements
- Two years of collections experience
- Strong customer service experience (heavy phone and email correspondence)
- Willingness to follow company policies and guidelines
- Ability to maintain high-quality standards without supervision
- Honesty, dependability, and unconditional ethics
Skills
- Attention to detail (fast-paced office environment)
- Basic math skills for sales and service calculations
Why join Cowley’s?
You would become part of a progressive leader in the pest control industry. We are developing an energizing corporate culture that rewards and recognizes “can do” people. You will directly participate in the development of this emerging culture through team meetings. This is your chance to contribute good ideas and help shape something great.
Benefits
- Medical Insurance
- Simple IRA
- Paid Training
- Paid Vacation
- Paid Sick Days
- Paid overtime
- Commissions
- Bonus Plan
- Vision/Dental Insurance
- Life Insurance