Applied Analytics Specialist

About the role

The role owns end-to-end delivery of customer engagements across Quid's Connect and Predict product lines, acting as the single accountable point for assigned programs from customer discovery through to acceptance and ongoing monitoring. It translates customer needs into technical requirements and coordinates between customers and Quid's Engineering, Product, Outcomes Engineering, and Account Management teams. The role is expected to deliver basic automations and configure existing solutions, applying established best practices in naming, structure, and documentation.

Responsibilities

• Lead discovery and requirements-gathering conversations with customers, translating business questions into technical requirements for Connect and Predict solutions.
• Own the delivery lifecycle of assigned customer programs, including planning, milestone tracking, scope control, risk and dependency management, and stakeholder communication.
• Manage customer expectations across the delivery lifecycle, including formal acceptance and sign-off of deliverables against agreed success criteria.
• Deliver basic automation work and configure existing solutions for customers using established Quid functionality and patterns, applying best practices in naming, structure, and documentation.
• Flag build work that exceeds the scope of this role for appropriate resourcing, including production-grade complex workflows, custom Python analysis, and model development.
• Feed customer requirements for new or custom functionality back to Engineering and Product, acting as the technical translation layer between customer needs and internal build teams.
• Manage internal R&D projects alongside customer deliveries, applying the same delivery discipline to internal initiatives.
• Partner with Outcomes Engineering, Account Management, Engineering, and Product to ensure deliverables meet customer needs and Quid quality standards.
• Maintain technical documentation for workflows, dashboards,