Applied AI Engineer

About the role

The Applied AI Engineer is a hands-on builder who sits at the intersection of AI engineering, operational analytics, and business process expertise. This role designs, prototypes, and operationalizes AI and analytics solutions that automate work, sharpen decision-making, and measurably improve performance across the organization. The Applied AI Engineer embeds directly with operational leaders to translate real-world business challenges into working proofs of concept, and partners with data engineering to harden and scale the solutions that prove valuable. Reporting to the Director of Advanced Analytics & AI, this position is a critical execution role within the centralized Advanced Analytics & AI team. Success requires the ability to move quickly and independently during the prototype phase — building end-to-end without waiting for platform support — while also collaborating effectively with data engineering, operations, and business stakeholders to take proven solutions into production. Equal fluency in modern AI tooling, rigorous analytical thinking, and operational context is essential.

Responsibilities

• AI Solution Development – Design, build, and iterate on applied AI and machine learning solutions — including forecasting, classification, anomaly detection, NLP, and generative AI / LLM-based workflows — with a focus on solving concrete operational problems.
• Rapid Prototyping & Proof of Concept – Independently build end-to-end POCs to validate AI and analytics ideas quickly — including standing up the data, modeling, and lightweight infrastructure needed to demonstrate value before committing to production investment.
• Path to Production – Partner with the data engineering team to harden, scale, and operationalize solutions that prove out: integrating them into operational systems, ensuring they are reliable and observable, and supporting iteration once deployed. Data engineering owns the platform and production pipelines; this role owns the AI/analytics solution running on them.
• Evaluation & Measurement – Define success metrics, design offline and online evaluations, and quantify business impact. Build the feedback loops needed to detect drift, regression, or misuse and respond to them.
• Operational Analytics & Insight – Analyze operational data, workflows, and performance trends to identify where AI and automation can deliver measurable value, and to surface actionable insights that support service delivery and efficiency.
• Embedded Business Partnership – Work directly with Geography or Vertical leadership and frontline operators to understand workflows, decision points, and constraints. Translate operational problems into well-scoped AI and analytics solutions — and translate technical results back into clear, actionable guidance.
• Data Preparation & Feature Engineering – Prepare, clean, and structure datasets for analytics and AI workflows. Engineer features, design retrieval strategies for LLM-based systems, and partner with data engineering on upstream data quality and pipeline needs.
• Building on Databricks – Develop, test, and deploy analytics and AI solutions within the Databricks Lakehouse environment provided by the data engineering team. Apply software engineering practices — version control, testing, code review, modular design — so prototypes are easy to harden and solutions are easy to maintain.
• Adoption, Change & Continuous Improvement – Partner with field and operational teams to pilot, refine, and drive adoption of AI tools. Iterate based on user feedback, evaluation results, and evolving business needs so solutions deliver compounding value over time.
• Responsible AI Practice – Apply practical judgment around model limitations, hallucinations, bias, privacy, and human-in-the-loop design so deployed solutions are trustworthy and appropriate for the operational context.

Requirements

• Bachelor’s degree in Analytics, Data Science, Computer Science, Engineering, or a related field
• 4–7 years of experience in analytics, data science, or AI/ML engineering, with at least 2 years building and deploying ML or AI solutions
• Strong proficiency in Python and SQL, including writing maintainable, tested code beyond exploratory notebooks
• Hands-on experience building applied AI or ML solutions — e.g., predictive models, NLP, or LLM-based applications — not only conceptual familiarity
• Demonstrated ability to build end-to-end proofs of concept independently, including the data wrangling, modeling, and lightweight infrastructure needed to show value quickly
• Experience partnering with data engineering or platform teams to take prototypes into production
• Experience working with large datasets in modern analytics platforms such as Databricks
• Demonstrated ability to translate operational problems into analytical and AI approaches that deliver measurable business outcomes
• Strong communication skills with non-technical stakeholders