Applied AI Architect

About the role

ListEngage is seeking an experienced Applied AI Architect to help enterprise customers shape their data and AI strategy across Salesforce. This role is ideal for someone who is equally comfortable leading executive conversations, facilitating workshops, and translating business priorities into actionable roadmaps for D360, Agentforce, and related integration and event-driven architectures.

Duties & Responsibilities

• Lead strategic advisory engagements focused on Salesforce D360, Agentforce, and AI-enabled customer experience transformation
• Facilitate customer discovery sessions with business, product, marketing, commerce, service, data, and IT stakeholders
• Run agile advisory sprints to drive alignment, prioritization, and iterative decision-making
• Deliver formal customer workshops
• Help customers identify, refine, and prioritize high-value use cases based on business impact, feasibility, dependencies, speed to value, and cost considerations
• Advises customers on the role of D360 within their broader customer data, activation, and AI strategy
• Assess how Agentforce may support the customer’s broader AI operating model and business goals
• Evaluate options for ingesting, connecting, and consuming data in a cost-conscious and scalable way
• Provide guidance on real-time, near real-time, and event-driven patterns that support agent and AI use cases
• Review how Salesforce and external platforms, including commerce and CRM data sources, may support customer use cases
• Translate discovery findings into strategic recommendations, prioritized backlogs, executive readouts, and phased roadmaps
• Partner with Solution Architects, Delivery Leaders, and Account teams to shape follow-on implementation opportunities
• Support proposal development, solution framing, and customer presentations related to D360 and Agentforce advisory services
• Stay current on Salesforce product evolution across D360, Agentforce, AI, integrations, and related ecosystem capabilities

Requirements

• 5+ years of client-facing consulting, solution architecture, or strategic advisory experience in Salesforce, enterprise technology, digital transformation, data strategy, or AI advisory
• Experience working with Salesforce products such as D360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, or related platforms
• Experience facilitating workshops, discovery sessions, roadmap conversations, and executive presentations
• Strong understanding of business process analysis, use case development, and strategic prioritization
• Familiarity with data integration concepts, APIs, event-driven architecture, and enterprise data consumption patterns
• Experience translating ambiguous business requests into structured recommendations and phased plans
• Able to work across technical and non-technical stakeholder groups
• Strong written communication and presentation skills
• Bachelor’s degree or equivalent professional experience

Education & Experience

• Strong organizational skills and the ability to manage multiple priorities across engagements
• Comfort operating in ambiguity and helping customers define direction where one does not yet exist
• Strong collaboration skills with cross-functional internal and external teams
• Ability to identify risks, dependencies, and readiness gaps while maintaining forward momentum
• Self-starter mindset with strong accountability and ownership

Preferred Qualifications

• Hands-on experience with Salesforce D360 and/or Agentforce
• Familiarity with Agentforce, AI advisory, prompt-driven experiences, or agentic architecture concepts
• Experience with customer data strategy, identity, activation, segmentation, or real-time event use cases
• Experience in commerce, marketing, customer service, or digital experience transformation
• Experience supporting pre-sales, solution shaping, or strategic account growth initiatives