Applications System Administrator Senior

Major Responsibilities

Designs, configures, installs, and supports complex clinical device or other ancillary device integration solutions.

Aids with conversion and operational support planning activities and tasks for multiple simultaneous projects.

Plans, schedules, and coordinates moderately complex system and application software installations and upgrades.

Ensures the team adheres to change management processes and suggests improvements to these processes.

Manages training when applicable.

Identifies how requirements and designs will affect multiple application areas (including third-party applications) and recommends solutions to comply with strategic direction.

Acts independently, fully understanding client business requirements, offering effective alternatives, and working as an integration point to prevent conflicts among multiple design teams.

Develops workstation and server administration procedures.

Designs backup and recovery procedures to ensure data/media recoverability.

Assists in the design of disaster recovery and business continuity configurations and procedures.

Ensures capacity monitoring processes are followed and initiates corrective activities.

Maintains system performance by tuning the system to achieve optimum performance levels.

Assists in capacity monitoring and planning process design and review.

Recommends improvements to current technical architecture and assists in the development of models of possible future configurations.

Ensures quality assurance processes are followed and initiates corrective actions.

Assists in quality assurance process design and review to ensure proper system operation, optimum performance, and freedom from defects.

Defines and participates in on-call rotation.

Solves complex applications software problems.

Tracks and trends problems and drives resolution.

Performs root-cause analysis on complex application software problems.

Acts as an escalation point with vendors and staff to coordinate application software changes.

Prioritizes problems and issues as needed.

Creates tasks, work estimates, and directs resources on those tasks.

Makes complex modifications to purchased applications to fit specialized needs and configurations.

Works collaboratively with vendor(s) at technical and management levels to resolve problems and manage escalations.

Aids in the development of contract language and compliance monitoring.

Education & Experience

Typically requires a Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Typically requires 5 years in application development and support.

Knowledge, Skills & Abilities

Advanced knowledge of operating systems, databases, vendor-specific development languages or environments, and other system software.

Advanced knowledge of the system(s) administered and the inter-relationships between application code and server operating systems and desktop operating systems.

Advanced knowledge of hardware and software as used in the clinical and/or business setting.

Demonstrated negotiation and facilitation skills and ability to explain technical subjects to non-technical clients.

Demonstrated ability to translate user requirements into system specifications.

Strong organizational and analytical skills.

Ability to gather, organize, and present data.

Strong problem and issue resolution skills.

Strong written and oral communication skills.

Ability to handle multiple tasks, set appropriate priorities, and accomplish assignments in a thorough and timely manner.