Applications Engineer II

About the role

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.

Responsibilities

• Training Delivery and Curriculum Development
• Deliver comprehensive training on ZEISS Industrial Metrology systems, including:
• Standard in-house training sessions
• On-site training programs
• Customized, client-specific training courses
• Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.
• Technical Support
• Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including:
• Addressing customer inquiries related to software and applications
• Rapidly assessing and prioritizing customer issues based on urgency and impact
• Serving as a resource for internal ZEISS teams with software and application expertise
• Aiding in software and system testing to support product development
• Documenting and reporting software performance issues accurately
• Delivering after-sales technical support to ensure successful system operation
• Provide foundational support for IT-related issues, including:
• Windows operating systems
• Networking and connectivity
• Database management
• Project-Based Applications Expertise
• Support project-related activities by:
• Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion
• Preparing and maintaining project data
• Implementing quoted application solutions through remote, classroom, or on-site delivery

Requirements

• Bachelor’s degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.
• The AE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
• Strong ability to interpret engineering drawings for dimensional control requirements.
• Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
• Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
• Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
• Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
• Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
• Self-motivated learner with the ability to independently acquire knowledge to address customer needs.
• Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.
• Requires a valid Driver's License.

Qualifications

• Must live in Michigan and be commutable to the Wixom Location.
• Hybrid: 3 days in office and 2 days remote.

Benefits

We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on!