Applications Engineer II

About the role

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.

Responsibilities

• Training Delivery and Curriculum Development
• Deliver comprehensive training on ZEISS Industrial Metrology systems, including:
• Standard in-house training sessions
• On-site training programs
• Customized, client-specific training courses
• Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.
• Technical Support
• Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including:
• Addressing customer inquiries related to software and applications
• Rapidly assessing and prioritizing customer issues based on urgency and impact
• Supporting internal ZEISS teams with software and application expertise
• Aiding with software and system testing to support product development
• Documenting and reporting software performance issues accurately
• Delivering after-sales technical support to ensure successful system
• Provide foundational support for IT-related issues, including:
• Windows operating systems
• Networking and connectivity
• Database management
• Project-Based Applications Expertise
• Support project-related activities by:
• Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion
• Preparing and maintaining project data
• Implementing quoted application solutions through remote, classroom, or on-site delivery

Requirements

• Bachelor’s degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.
• Strong ability to interpret engineering drawings for dimensional control requirements.
• Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
• Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
• Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
• Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
• Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
• Self-motivated learner with the ability to independently acquire knowledge to address customer needs.
• Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.

Qualifications

• Must live in Minnesota and be commutable to the Maple Grove Location.
• Hybrid: 3 days in office and 2 days remote.

Skills

• Knowledge of ZEISS Industrial Metrology systems
• Ability to deliver technical training
• Experience with software and application support
• Project management and implementation skills
• Interpersonal and communication skills

Benefits

• Medical Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay