Applications Engineer, Division Production Software

About the Role

Hexagon Manufacturing Intelligence is seeking a customer-focused Applications Engineer I – RADAN Training Specialist to manage and deliver training for Hexagon’s RADAN CAD/CAM software suite and associated products. In this role, you will help sheet metal manufacturers maximize the value of their software investment by delivering engaging instructor-led training, developing scalable learning content, and supporting customer adoption of RADAN solutions. This position is ideal for an individual with sheet metal manufacturing experience, strong CAD/CAM knowledge, and a passion for teaching and customer engagement.

Responsibilities

• Training Delivery
  • Organize, schedule, and deliver instructor-led training courses remotely and onsite for customers using RADAN software.
  • Assess trainee skill levels and adapt course delivery to audiences ranging from shop floor operators to business leaders.
  • Facilitate customer certification and skills development programs.
  • Deliver engaging training experiences that improve product adoption and customer success.
• Content Development
  • Develop and maintain training materials, user guides, exercises, and technical documentation.
  • Create recorded training modules, instructional videos, and self-paced learning resources.
  • Maintain and update learning content in alignment with product releases and customer requirements.
  • Support the expansion of online learning and digital training programs.
• Customer Engagement
  • Provide guidance and support related to training and software best practices.
  • Participate in customer forums and online communities.
  • Assist customers with training-related inquiries and product usage questions.
  • Foster long-term customer relationships through effective knowledge transfer.
• Cross-Functional Collaboration
  • Partner with Sales, Customer Support, and R&D teams to ensure training remains aligned with product development and customer needs.
  • Manage training records, certifications, and training administration activities.
  • Support customer service cases and service-related tasks during periods of lower training demand.

Requirements

• Required Qualifications
  • Engineering degree or equivalent technical qualification.
  • Minimum of 2 years of hands-on experience in sheet metal manufacturing, engineering, CAD/CAM, or related technical roles.
  • Experience delivering technical training, instruction, coaching, or presentations.
  • Strong understanding of manufacturing processes and sheet metal fabrication.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Ability to effectively communicate technical concepts to diverse audiences.
  • Ability to travel up to 20% throughout the United States.
  • Strong customer-service orientation and problem-solving abilities.
• Preferred Qualifications
  • Experience with RADAN software.
  • Experience with sheet metal nesting, CNC programming, or manufacturing automation.
  • Experience creating e-learning content or instructional videos.
  • Familiarity with Learning Management Systems (LMS).
  • Experience supporting manufacturing software implementations.

Work Environment

• This role is primarily remote and requires frequent use of a computer, keyboard, and standard office equipment.
• Extended periods working in a stationary position.
• Frequent verbal and written communication with customers, partners, and internal teams.
• Ability to review technical documentation and software applications.
• Occasional travel to customer locations, training events, conferences, and Hexagon facilities.
• Occasional lifting and transport of demonstration equipment, laptops, and training materials up to 20 pounds.
• Reliable high-speed internet access and a suitable home office environment.

Benefits

• Competitive salary and opportunities for performance-based bonuses.
• Comprehensive healthcare benefits including medical, dental, and vision coverage.
• Health Savings Account (HSA) with employer contributions.
• 401(k) plan with employer matching contributions.
• Paid time off, holidays, and parental leave programs.
• Employee Assistance Program and wellness resources.
• Disability, life, and AD&D insurance.
• Tuition reimbursement and professional development opportunities.
• Flexible remote work environment.
• Opportunities to collaborate with global teams and innovative manufacturing organizations.
• Career growth within a global technology leader investing heavily in research and development.