Applications Developer 4 - ECM Administrator

About the role

Case Western Reserve University is seeking an experienced Enterprise Content Management (ECM) specialist to design and coordinate the implementation of flexible, robust ECM frameworks across multiple university business units. The ideal candidate will also analyze and improve performance of solutions, define technical architecture, and collaborate with other divisions to establish business requirements.

Responsibilities

• Create integration and migration solutions between OnBase and core university systems.
• Work with stakeholders in business and operations to collect, document, analyze, implement, and maintain business and system requirements.
• Design and deliver high-quality, high-impact ECM and Hyland OnBase solutions.
• Participate in software architecture and system-level design, including document imaging, lifecycle management, and capture processes.
• Work with developers and business systems analysts on detailed complex designs.
• Coordinate assigned work with other team members.
• Review project deliverables for conformance to established standards.
• Create test plans, procedures, and any necessary scripts.
• Test and debug applications in conjunction with others and develop processes for correction of erroneous data.
• Assure solutions meet university quality and compliance standards.
• Create appropriate technical and operational documentation.
• Conduct regular internal system audits and prepare the application platforms and clients (Core, Unity, Web) for system upgrades.
• Perform complex application administration, configuration (including Workflow and WorkView), integration, installation of new application releases, ongoing maintenance, and application patching.
• Maintain the reliability, availability, and performance of ECM application environments.
• Work in partnership with multiple technical teams to ensure smooth releases.
• Work with staff to ensure adherence to prevailing best practices when performing analysis, writing documentation, and testing components and integrations.
• Proactively contribute to strategic planning of application conversions and legacy document migrations.
• Evaluate technology alternatives, particularly regarding Third-Party application options, and determine and resolve issues.
• Propose viable solutions to business problems/requests, communicate effort involved in development work, and follow project management standards and the software development life cycle (SDLC).
• Maintain expertise for all OnBase platform integrations (e.g., ERP, Student Information Systems) and data management solutions.
• Provide technical support including analyzing, troubleshooting, and resolving complex problems across OnBase clients and application servers.
• Assist in training new users and growing ECM and document management skill sets across the university, promoting adoption and supporting digital transformation initiatives.
• Provide consultation to business and operations stakeholders in their development of training and operational documentation pertaining to OnBase workflows and usage.

Requirements

Hyland OnBase development and administration experience required. Bachelor's degree in computer science, information technology, or a related field. Hyland OnBase certifications preferred (e.g., OCSA, OCWA, OCWV, Advanced Workflow/API certifications).

Qualifications

• 7 to 10 years of progressive IT experience.
• Expert understanding of Hyland OnBase.
• Mastery of systems analysis, including business process mapping, document taxonomy, and entity relationship analysis tools and methods.
• Mastery of systems design principles, methodologies, and tools, including those applicable to on premises and web-based environments as well as cloud/hybrid hosting.
• Mastery of technical project management support for technical cross-functional projects of significant scope, complexity, size, impact, budget, and/or project team size.
• Working experience with database design, Oracle Server, SQL Server (T-SQL), data integrations, and scripting/programming languages (such as C#, .NET, Unity API, VBScript, or JavaScript).
• Familiarity with OnBase modules such as Mailbox Importer, Visual Studio, Intelligent Capture, WorkView, Workflow, and API integrations with higher education enterprise systems (e.g., PeopleSoft, Banner) and integrations middleware (e.g., Talend, Skyvia).
• Knowledge of and/or ability to learn cloud-based software as a service, enterprise storage systems (SAN/NAS), advanced virtualization, master data management, and ETL software.
• Knowledge of and/or ability to learn integration middleware is desirable.
• Knowledge of applicable business area and related regulations, policies, and procedures (e.g., FERPA, HIPAA where applicable to document retention).
• Excellent English oral and written communication skills, with the ability to communicate effectively and engage with a varying user base having varied levels of technical proficiencies.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Demonstrate thorough understanding of the Software Development Life Cycle (SDLC) and utilize the ability to lead efforts in implementing life cycle practices.
• Adherence to the principles and practices of sound business communications.
• Strong mentorship, leadership, managerial, and facilitation skills.
• Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action.
• Ability to identify various types of problems along with the creation of workable solutions.
• The ability to respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers.
• The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite, and readily understood.
• The ability to develop in-depth understanding of client needs to be more helpful.
• The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience.
• The ability to consistently model high standards of honesty, integrity, trust, openness, and respect for the individual.
• The ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met.
• The ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served.
• The ability to work in a face-paced environment while managing multiple projects.
• The ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises; prioritized appropriately.
• The ability to work with technologies for which little or no documentation or precedence exists.
• The commitment to self-motivated lifelong learning.
• The ability to meet consistent attendance.
• The ability to use honesty and integrity to keep university data confidential.
• The willingness to learn and work with artificial intelligence (AI) tools and technologies.

Skills

• Knowledge of current and emerging Enterprise Content Management (ECM) standards, compliance rules, and retention policies.
• Expert understanding of Hyland OnBase.
• Mastery of principles and methods of systems analysis, including business process mapping, document taxonomy, and entity relationship analysis tools and methods.
• Mastery of systems design principles, methodologies, and tools, including those applicable to on premises and web-based environments as well as cloud/hybrid hosting.
• Mastery of technical project management support for technical cross-functional projects of significant scope, complexity, size, impact, budget, and/or project team size.
• Mastering database theory, design rules, and development practices, including data modeling, data flow, and entity relationship analysis.
• Working experience with database design, Oracle Server, SQL Server (T-SQL), data integrations, and scripting/programming languages (such as C#, .NET, Unity API, VBScript, or JavaScript).
• Familiarity with and/or ability to learn cloud-based software as a service, enterprise storage systems (SAN/NAS), advanced virtualization, master data management, and ETL software.
• Knowledge of and/or ability to learn integration middleware is desirable.
• Knowledge of applicable business area and related regulations, policies, and procedures (e.g., FERPA, HIPAA where applicable to document retention).
• Working knowledge of and/or ability to learn integration middleware (e.g., Talend, Skyvia).
• Knowledge of OnBase modules such as Mailbox Importer, Visual Studio, Intelligent Capture, WorkView, Workflow, and API integrations with higher education enterprise systems (e.g., PeopleSoft, Banner).
• Working experience with database design, Oracle Server, SQL Server (T-SQL), data integrations, and scripting/programming languages (such as C#, .NET, Unity API, VBScript, or JavaScript).
• Familiarity with and/or ability to learn cloud-based software as a service, enterprise storage systems (SAN/NAS), advanced virtualization, master data management, and ETL software.
• Knowledge of and/or ability to learn integration middleware (e.g., Talend, Skyvia).
• Knowledge of applicable business area and related regulations, policies, and procedures (e.g., FERPA, HIPAA where applicable to document retention).
• Knowledge of general functions, capabilities, characteristics and limitations of standard computer platforms and devices as they apply in performing business and systems analyses.
• Knowledge of standard PC software packages, including word processing, spreadsheet, database, and flowcharting.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Adherence to the principles and practices of sound business communications.
• Excellent English oral and written communication skills, with the ability to communicate effectively and engage with a varying user base having varied levels of technical proficiencies.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Adherence to the principles and practices of sound business communications.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Adherence to the principles and practices of sound business communications.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Adherence to the principles and practices of sound business communications.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Adherence to the principles and practices of sound business communications.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Adherence to the principles and practices of sound business communications.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Adherence to the principles and practices of sound business communications.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply ITIL/SDLC policies and procedures in managing assignments.
• Adherence to the principles and practices of sound business communications.
• Strong inter-personal skills, conflict resolution, and negotiating skills.
• Ability to understand and use professional project management concepts and apply