Applications & Customer Support Engineer - Magnet Technologies

What This Role Involves

• Supporting development of technical and commercial quotations for magnet systems, automation, and legacy press equipment
• Translating customer requirements into system concepts, scope definitions, and cost inputs
• Working with customers, partners, and internal teams to gather information and resolve technical questions
• Managing incoming opportunities, requests, and proposal timelines across multiple projects
• Cooking with engineering, supply chain, and manufacturing to ensure accurate and competitive proposals
• Supporting transition of awarded projects into execution, including early procurement and planning
• Assisting with FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing) readiness
• Helping develop and improve quoting tools, processes, and standards as the business scales

Must Have

• Technical / Professional: Experience in a manufacturing, production, or capital equipment environment
• Exposure to equipment selection, feasibility analysis, or ROI justification
• Experience with production planning, process improvement, or operational efficiency initiatives
• Ability to interpret customer requirements and translate them into technical and commercial inputs
• Strong analytical and problem-solving skills
• Ownership & Work Style: Able to manage multiple priorities and deadlines across active opportunities
• Comfortable working in an environment with incomplete information and evolving scope
• Strong attention to detail with ability to balance speed and accuracy
• Able to coordinate across internal teams and external partners to drive progress
• Able to communicate directly with customers and partners
• Able to operate with moderate independence while staying aligned with leadership

Nice to Have

• Technical: Experience with capital equipment procurement, installation, or commissioning
• Familiarity with cost estimating, BOMs, and supplier coordination
• Understanding of automation systems or industrial equipment
• Experience with manufacturing workflows and production processes
• Experience: Background in industrial engineering, manufacturing engineering, or similar roles
• Experience supporting quotations, applications engineering, or technical sales support
• Experience working cross-functionally with engineering, operations, and supply chain teams
• Experience working with external vendors or international partners
• Experience: Exposure to presses, automation systems, or material processing equipment
• Experience with FAT/SAT, startup, or commissioning activities
• Interest: Experience working in a role that bridges engineering and commercial functions
• Interest: Exposure to developing into a customer-facing technical leader within a growing business unit