Applications & Business Analyst 2

About the role

This hybrid Application and Business Analyst role bridges the gap between business needs and technology solutions. The successful candidate will gather business requirements, analyze processes, and support enterprise applications to ensure optimal performance, usability, and alignment with organizational goals. This position works closely with the Information Technology team and business stakeholders to customize, configure, and support existing applications required to deliver Cirrus Aircraft business capabilities. The role requires systemic thinking, the ability to learn new technology, and adaptability to evolving requirements within the context of Cirrus' information technology roadmap.

Responsibilities

• Develop understanding of enterprise application software systems such as Product Lifecycle Management System, HRIS, Manufacturing Execution System, and Enterprise Resource Planning in collaboration with solution partners.
• Configure or enhance application systems to meet business stakeholder requests.
• Participate in the coordination and functional knowledge transfer of capabilities released with new modules, upgrades, fixes, or new installations for business stakeholders.
• Escalate issues, when necessary, with solution partners, integrate with problem management, and perform root cause analysis.
• Update existing documentation where available; develop new documentation as required.
• Learn new systems and receive required training from senior team members in support of a Dev/Ops model.
• Participate in or conduct user acceptance testing, including assisting in the development of user guides and reference materials.
• Assess business requirements and develop an understanding of business processes through interviews, workshops, or observation.
• Document requirements using Agile practices, Traceability Matrix, or similar standard tools.
• Use analytical thinking to improve or design new business processes; document process design and mapping, including business rules and process flow impacts.
• Develop test scenarios and cases for use in singular systems testing (involving only one application).
• Assist business partners with the selection and implementation of new vendors and software.
• Partner with the Project Manager, Program Managers, Product Owners, and/or the business community to ensure project deliverables are met, communicate regular status updates, and actively assist in issue resolution and communication.
• Document resource requirements and support complete project plans.
• Perform other projects and duties as assigned.

Essential Functions (Level 2)

• Provide application support to the user community for system capabilities fulfilling requests of moderate to high complexity.
• Facilitate the rollout of updates, code deployments, or bug fixes while adhering to Change Management processes to support the maintenance and continuous improvement of enterprise applications.
• Design and build custom solutions from low to medium complexity using existing technologies to bridge the gap between current state and future state processes.
• Work with cross-functional teams, interpret business needs or objectives, and translate them into process and system requirements.
• Participate in or conduct end-user training, including development of user guides and reference materials.
• Guide learning and adoption of new technologies through business partnerships.
• Serve in the Project Manager role for smaller initiatives.
• Maintain relationships with vendors, partner teams, and enterprise customers.
• Review the status of projects and issues with project leadership.
• Develop new processes and procedures to meet current challenges.
• Work independently to analyze and resolve system-related problems.

Qualifications

• Bachelor's degree in Management Information Systems or a relevant field of study; or equivalent combination of education and experience.
• 2 to 4 years of work experience in an enterprise application support, business analyst, or development role.
• Preference for work experience in a manufacturing/product development/service environment, IT infrastructure/applications development/support delivering IT services to a wide variety of business customers.
• Preference for work experience in a sales/marketing/service environment delivering learning management, retail management, point of sale, or commerce systems.
• Familiarity with application development standards, software development lifecycle, and working with Agile principles.
• Experience building and maintaining software solutions including ETL, APIs/web services, databases, development, and other methodologies.
• Familiarity with development tools in a Microsoft technology stack.
• Strong analytical and problem-solving skills.
• Experience working in a team-oriented, collaborative environment with the ability to manage multiple tasks and system support situations.

Benefits

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA.
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider.
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service.
• PTO: Various PTO plans starting at 100 hours accrued within the first year.
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty.
• Career Development: Tuition reimbursement program and professional growth opportunities.
• Exclusive Discounts: Cirrus Store, partner, and marketplace discounts available.
• Community & Engagement: Company and employee clubs at various locations.

Pay

Salary Range: USD $74,243.71/Yr. - USD $111,365.56/Yr.