Applications/Automation Triage Specialist

Key Responsibilities

• Provide phone-based technical support to customers using FANUC robots, controllers, and peripherals
• Aid customers with automation-related programming issues, including robot-to-machine communication, cycle sequencing, and production optimization
• Interpret and troubleshoot CNC machine signals, I/O communication, and machine integration issues within robotic work cells
• Offer technical guidance on automated machining applications utilizing G-code and M-code commands
• Maintain strong product knowledge of FANUC robots, controllers and software
• Guide customers through step-by-step troubleshooting procedures in real time
• Assist with robot startup, calibration, and recovery processes
• Interpret FANUC alarm codes and identify root causes
• Escalate complex technical issues to engineering or field service teams when required
• Document customer interactions, issues, and resolutions in CRM/ticketing systems
• Support customers with preventive maintenance recommendations

Required Skills / Abilities

• 2+ years of experience working with FANUC robotic systems or similar industrial robots
• Strong understanding of Robot operations and teach pendant usage, basic robot programming, and Industrial automation concepts
• Experience troubleshooting robot faults and production issues
• Knowledge of G-code and M-code programming for CNC equipment and their interaction with automated robotic systems
• Experience troubleshooting communication between robots, CNC controls, PLCs, and production equipment
• Familiarity with manufacturing automation concepts including machine tending, palletizing, material handling, and integrated production cells
• Ability to read and interpret CNC programs, machine schematics, electrical drawings, and automation system documentation
• Excellent verbal communication skills for guiding customers over the phone
• Ability to remain calm and effective in high-pressure production environments
• Familiarity with electrical schematics and mechanical systems
• Knowledge of PLCs (Allen-Bradley, Siemens) and integration concepts
• Proficiency with Microsoft Office and ticketing systems
• FANUC Robot Operator or Programming certification is a plus

Benefits

• Medical, Dental, Vision
• Paid time off
• Education Assistance
• 401(k) Plan

Pay

$74,191.83 – $111,093.29

Schedule

Not specified

Qualifications

• High school diploma or equivalent required
• Proven experience in sales, customer relations, or related roles

Skills

• Microsoft Office
• Ticketing systems
• FANUC Robot Operator or Programming certification (plus)

Benefits

• Medical
• Dental
• Vision
• Paid time off
• Education Assistance
• 401(k) Plan