Applications and Systems Manager (9249)
About the role
Ensure all systems and applications used in the district are efficient and provide the highest level of support to staff and student body.
Qualifications
Formal training in troubleshooting and repair of digital electronic devices, including computers and related hardware and systems.
Minimum of ten (10) years of successful computer support service experience that includes installing, configuring, optimizing, and testing hardware and network systems; installing, configuring, and testing operating and applications software, performing diagnostic and troubleshooting duties with hardware and software.
Experience with Google Workspace is required.
Experience with Microsoft Server 2016/2019 is required, and experience with Windows 10/11 is strongly recommended.
Experience with phone systems such as Fortinet is also required.
Experience installing, troubleshooting and using MS productivity software required (Word, Excel, PowerPoint, Publisher, FrontPage, Access and Outlook).
Experience managing network servers and end-user accounts through Active Directory and Group Policy.
Experience in technology project planning and implementation of medium to large-scale technology solutions.
Strong skills in interpersonal relations and ability to maintain effective working relationships with a variety of school staff and students required.
Valid Arizona driver's license.
Must pass a background clearance.
Must obtain an Arizona IVP Level One Fingerprint Clearance Card.
Compensation and Benefits
Term of Employment: 261 Days; 12 Months
Compensation: Per QCUSD salary schedule for applicable position
Benefits: As per QCUSD District policy
Evaluation
Initial evaluation to be completed no later than ninety (90) days after the first day of work; thereafter, annually by supervisor.
Performance Responsibilities
Manage Core Systems: SIS, HR/Finance, LMS, and system integrations.
Implement system upgrades, new application rollouts, and cross-department initiatives.
Responsible, and main point of contact, for all integration between programs and data with multiple vendors (Synergy, Google, Clever, Visions, Frontline, etc.).
Handle system updates, troubleshooting, and support.
Communicate to sites/departments on system updates
Streamline workflows for QCUSD systems
Lead analysts and support team members
Work a flexible schedule to accomplish the duties of the position.
Work throughout all district sites efficiently.
With all staff to meet the technology needs within established district procedures.
Respond in a timely manner to Directors, Executive Directors, and Cabinet members regarding systems integration, security provisioning items, and systems performance issues.
Prioritize repair and support needs, and to accomplish the work in a timely manner.
Perform other job-related duties as assigned to advance district priorities.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time, as well as to talk and hear. The employee is frequently required to apply physical exertion including running, jumping, climbing, tugging, lifting, pulling, and restraining. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to wet and/or humid conditions, outside weather conditions and extreme heat or cold. The noise level in the work environment is usually moderate.