Applications Administrator for Windows

About the role

Mano Lani LLC is seeking an experienced Windows Applications Administrator to join our team. This role is part of the Defense Travel Management Office (DTMO) Enterprise Infrastructure, providing comprehensive application administration support for all Windows-hosted applications.

Responsibilities

• Troubleshoot application concerns and respond to inquiries from application users
• Support logging software that captures security events and feeds into DMDC-approved software
• Configure user access and monitor system stability and security through the software development lifecycle
• Cookordination with DMDC IT System Administrators to resolve infrastructure-related issues
• Support setting up external connections, whitelisting activities, port and protocols, submission requests, and validations
• Develop and maintain technical documents such as network diagrams, standard operating procedures, and ports and protocols lists
• Support Governance Board processes including documentation development, change request review, level of effort estimates, impact assessments, and stakeholder coordination
• Support disaster recovery tests to reinstate DTMO Passport website
• Restore normal operation after incidents, prepare root cause analysis, and apply ITIL best practices
• Respond to production outages within 10 minutes by notifying government IT manager

Qualifications

• Education: Required Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (Microsoft Certified Solutions Associate (MCSA) certification accepted in lieu of bachelor's degree)
• Experience: 5+ years experience in application administrator for Windows Server environments
• Skills: Strong knowledge of Windows Server operating systems and Microsoft Windows environments, experience with application installation, configuration, troubleshooting, and lifecycle management, familiarity with Active Directory, group policy, and Windows system services, experience with Internet Information Services (IIS), understanding of system monitoring, performance tuning, and troubleshooting techniques, experience supporting change management, patch management, and system updates, strong analytical, organizational, and problem-solving skills, strong written and verbal communication skills