Application Support Scientist

About the role

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role contributes to the success of SCIEX’s accurate mass product portfolio and partners with Sales, Service, and Product teams to deliver pre-sales support, customer presentations, and technical expertise.

Responsibilities

• Prepare and deliver customer demonstrations showcasing SCIEX LC/MS products and workflows.
• Provide on-site training for customers on SCIEX hardware and software platforms and offer ongoing support to ensure customer satisfaction and product efficiency.
• Work with business and sales units to pinpoint areas needing growth, identifying key application areas.
• Investigate and develop comprehensive solutions (including sample preparation, analytical methods, and reporting) for internal use or customer deployment and collaborate with colleagues in different regions to develop a full suite of application solutions.
• Aid in defining and developing new hardware and software products, thoroughly test these new products within both the nominal and accurate mass product portfolio.
• Participate in scientific conferences, seminars, and training programs to stay updated and contribute to the scientific community.

Requirements

• Bachelor’s, Master’s, or Ph.D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field
• 2+ Experience with mass spectrometry, liquid chromatography (LC-MS), and other analytical techniques with strong understanding of method development, validation, and troubleshooting for LC-MS/MS methods
• Ability to present scientific data clearly to diverse audiences and build strong relationships with customers and internally within SCIEX
• Proven capacity to troubleshoot instrumentation and application-related issues
• Experienced with small molecule quantitation on triple quadrupoles

Qualifications

• Up to 50% travel in North America if based local to the demo sites in Marlborough, MA or Golden, CO.
• Possess a current driver license with an acceptable driving record.

Skills

• Using SCIEX instrumentation and software
• Knowledge of clinical market trends, assays, and laboratory workflows
• Prior experience working in a University Core Facility

Benefits

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Pay

The annual salary range OR the hourly range for this role is $74k-$92K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

Schedule

This position reports to the Sr Manager, Application Support and is part of the North America Applications team located in Marlborough, MA or Golden, CO and will be an on-site role.