Application Support Engineer (US)

About the role

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.

Responsibilities

• Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams
• Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability
• Daily Operations: Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures
• Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews
• Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations
• Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams
• Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication
• Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows
• Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives

Requirements

• 2-5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role
• Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments
• Hands-on experience with SQL and relational databases
• Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations
• Strong technical troubleshooting and incident-management skills in an SLA-driven environment
• Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders
• Willingness to occasionally work nights and weekends

Skills

• Nice to have:
• Experience working with B2B partners or institutional clients in a fast-paced environment
• Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior
• Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka)
• Basic scripting or automation experience using Python or Bash
• Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix)
• Familiarity with cloud environments, including AWS

Life at Crypto.com

• Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team
• Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions
• Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth
• Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another
• One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet
• Work Flexibility Adoption. Flexi-work hour and hybrid set-up
• Aspire career alternatives through us - our internal mobility program offers employees a new scope

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Work Flexibility Adoption. Flexi-work hour and hybrid set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.