Application Support Engineer (Remote - US)

Workplace Type: Remote (Alpharetta, GA-USA; Bogotá, D.C., Colombia; Houston, TX-USA; Madison, AL-USA; São Paulo, Brazil)

Responsibilities

• Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Octave’s Solutions and interfaces.
• Regularly interacts with solution development and product ownership teams to investigate problems, discuss and document design issues, and provide customer feedback.
• Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
• Accurately documents support activities and outcomes; maintains knowledge base.
• Develops strong proficiencies in Customer Relationship Management systems.
• Maintains adherence to customer service level agreements.
• Develops technical documents, instructions, and training for internal and external purposes.
• Keeps updated on current Octave’s solution portfolio through training and sprint reviews.
• May conduct customer training or work on service activities when required.

Requirements

• As a minimum, possess strong competency in Intergraph Smart3D with knowledge of additional Octave Solutions as an advantage.
• Communicate via telephone, email, online video, and in person, employing excellent oral and written communication skills.
• Experience with Azure DevOps.
• Experience participating in consulting functions and services.
• Customer service experience and ability.
• Degree qualification in Mechanical/Chemical Engineering or related discipline or equivalent industry experience.
• Fluency in the basic technologies underlying the IT industry.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle—Design, Build, Operate, and Protect—where performance, safety, and reliability are non-negotiable and failure is not an option. Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions, and enterprise-scale insight to improve performance, resilience, and incident response where it matters most. Octave has more than 7,000 employees in 45 countries.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. We are committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world. Everyone is welcome at Octave. We embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.