Application Support Engineer, Factory Software
Tesla · Fremont, CA · 1 mo ago
On-siteInformation Technology$112k–$168k/yrFull-time
What You'll Do
- Understand and own the end-to-end integration of MES and ERP applications
- Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
- Work through tickets received from Factory Software users across all North American factories and warehouses
- Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
- Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
- Setup automation and monitoring systems to optimize utilization of factory software
- Work as an incident commander of production critical calls that require coordination between cross-functional teams
What You'll Bring
- Degree in an engineering field or equivalent experience
- 2+ years of support engineering experience and working knowledge of SQL
- 1+ years of experience with Python, Go or other software development language
- 1+ years of experience with monitoring tools like Prometheus, Grafana, Splunk
- Must be able to understand integrated systems and their dependencies
- Excellent interpersonal skills, energetic, and a self-starter
- Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
- Demonstrated ability to meet deadlines and commitments
- Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
Benefits
- Competitive pay
- Medical plans
- Fertility, adoption, and surrogacy benefits
- Dental and vision plans
- HSA Contribution
- Healthcare and Dependent Care FSA
- 401(k) with employer match
- Employee Stock Purchase Plans
- Other financial benefits
- Basic Life, AD&D, Short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time
- Paid Holidays
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$112,000 - $168,000/annual salary + cash and stock awards + benefits