Application Support Consultant

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

About the role

You’ll be joining CIBC’s Capital Markets Technology group as a member of the Fixed Income Production Support team. As an Application Support Consultant, you’ll bring extensive technical and operational expertise to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 4-5 days per week on-site, while other days will be remote.

Responsibilities

• Problem Resolution: Identify and resolve high to critically complex production problems for support of applications. Make decisions and think critically when solving problems.
• Collaborate: Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio. Advise on and research all aspects of effective and efficient application or technical service delivery.
• Relationship Management: Establish and build healthy working relations with the line of business we support as well as other related teams; work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance. Communicate effectively with others verbally, recognizing that it’s more than just language but tone and style. Influence others to impact decisions and behaviors internally and with external vendors.
• Monitoring: Monitor and analyze services to identify opportunities for improvement and recommend solutions.

Requirements

• 3–5 years of supporting a Front Office Trading Application (Fixed Income exposure preferred) and working with Traders directly with their questions/inquiries.
• Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs.
• Working knowledge of the following trading systems: Bloomberg TOMS or Broadway.
• Expertise navigating a Unix environment and reading basic scripts (Python/Shell), writing SQL queries for day-to-day troubleshooting and for creating ad-hoc reports as required.
• Experience using and/or configuring ITRS real-time monitoring tool.
• A degree in Computer Science or a relevant field.

Skills

• Embrace and champion change. You continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Values matter to you. You bring your real self to work and live our values — trust, teamwork, and accountability.

Pay

This role has an expected salary range of $120,000–140,000 USD for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.

Benefits

• Medical, Dental, Vision, Health Savings Account
• Life Insurance, Disability, and Other Insurance Plans
• Paid Time Off (including Sick Leave, Parental Leave and Vacation)
• Holidays and 401(k)
• Special perks reserved for team members
• MomentMakers, our social, points-based recognition program
• Banking benefits
• Purpose Day: a paid day off dedicated for you to invest in your growth and development

Schedule

40 hours per week, hybrid work arrangement with 4–5 days per week on-site.

Job Location: NY-New York, 300 Madison Ave Fl 5. Employment Type: Regular.