Application Support Analyst

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high-impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI/ML. Due to our globally expanding service offerings, we are seeking top talent to join our teams and grow with us.

About the role

Role: Application Support. Location: Salt Lake City, UT 84101. Duration: 6+ months.

Responsibilities

• Support both an MES (Manufacturing Execution System) - Apriso and an ERP (financial system) - Microsoft Dynamics 365 Finance and Operations.
• Communicate effectively with users on the factory floor as well as office workers.
• Resolve assigned issues daily; primary job duty.
• Track issues for the site in the helpdesk issue system and the software development environment to ensure follow-up and closure.
• Work as a member of the D365 / Apriso IT Solution Support team and the IT Development teams to drive problem resolution.

Requirements

• Experience as a member of an application support team resolving issues for users of software systems.
• Experience with one or the other (Apriso or Dynamics 365 Finance and Operations) is preferred; training will be provided for both and the interfaces between them.
• ServiceNow: 3 years (required).
• .Net Core and .Net Framework: 3 years (required).
• Manufacturing Application/IT Support: 3 years (required).