Application Services Admin - CRM (Information Technology Analyst/Programmer II) - Aviation Department

About the role

The Technology Division is currently recruiting an Application Services Administrator with expertise in CRM platforms, particularly Salesforce, to join the Business Applications and GIS team. This collaborative team provides support to various divisions and business units within the department, including technology solutions for passengers and tenants, and offers opportunities for ongoing professional development and continuous training.

Responsibilities

• Manage and optimize the Salesforce CRM platform, including user access, security settings, workflow automation, and integrations with enterprise systems.
• Provide day-to-day operational support, administration, and maintenance for business applications with emphasis on Salesforce CRM, ensuring high availability and reliable performance.
• Review or interpret application code to aid in troubleshooting.
• Perform quality assurance testing for in-house and third-party applications.
• Troubleshoot and resolve application incidents, bugs, and performance issues.
• Collaborate with vendors and internal teams to diagnose problems and implement solutions.
• Deploy application updates, patches, and configuration changes while following IT and security standards.
• Write and execute SQL queries for analysis, troubleshooting, and reporting.
• Write and maintain scripts (e.g., Windows, PowerShell) to support automation.
• Maintain familiarity with security and compliance requirements.
• Deliver responsive and professional customer service to airport staff and stakeholders.

Qualifications

• Two years of experience in computer applications programming and development and systems analysis.
• Bachelor's degree in computer science, computer information systems, mathematics, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.

Benefits

• A comprehensive benefits package is offered which includes:
• - Traditional pension with employer and employee contributions, click here for more details: Pension Information
• - 401(a) and 457 plans with employer contributions
• - Choice of generous medical HMO, PPO, or HSA/HDHP plans
• - Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• - Wellness incentive of up to $720 annually
• - Dental, vision, and life insurance options
• - Employer paid long-term disability
• - Free Bus/light rail pass
• - Tuition reimbursement program up to $6,500 per year
• - Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• - Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• - Federal Student Loan Forgiveness offered through Savi

Pay

• Salary Range: $76,294.40 to $112,715.20 annually.
• Hiring Range: $76,294.40 to $102,232.00 annually.

Recruitment Dates

• Recruitment closes July 21, 2026. All materials must be received by 11:59 p.m. on this date.

How to Apply

• Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

We Are Here To Help

• Job interviews may be held by video or audio conference.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.